Talent Management Specialist

Artech; Troy (MI); Hybrid; USD 52,000 - 60,000; Full time

Job summary

Artech is seeking a Talent Management Specialist in Troy, MI to join a hybrid team. The role focuses on onboarding, benefits guidance, and timekeeping for consultants across client projects.

You will coordinate with HR, IT, and finance to ensure smooth resource deployment and payroll accuracy, while maintaining accurate consultant records. Ideal candidates have agency recruiting experience, strong communication skills, and are highly organized.

Qualifications

• 1 to 3 years' experience in an HR or operations role in a fast-paced industry.
• Experience in an agency side recruiting role preferred.
• Bachelor's Degree is required.
• Highly proficient in MS Office and ability to learn new software.
• Experience with writing and editing process documentation and global/team communications.

Responsibilities

• Learn and support the Client Delivery Team structure and operations for contract resources.
• Facilitate onboarding and provide in-person orientation on benefits and policies.
• Coordinate IT equipment issuance with IT specialists before start date.
• Answer benefits questions in collaboration with HR.
• Process time cards, expenses, and PTO for consultants and follow up on missing time cards.
• Maintain database for clients and consultants.
• Resolve consultant reimbursements/payroll/PTO/invoicing issues with finance.
• Conduct regular touch-base calls with consultants and gather referrals.
• Counsel consultants on client escalations and issues.
• Coordinate terminations/departures and back-fill opportunities.
• Support redeployment at project end and update ATS with communications.
• Manage Artech profiles in client VMS tools and create/update SOP documentation.

Skills

Customer Service

Communication

People Skills

Conflict Management

Problem Solving

Attention to Detail

Multi-tasking

Creativity

Education

Bachelor's Degree

Tools

MS Office

Job description

Artech is currently seeking a Talent Management Specialist to join our expanding team in Troy, MI in support of our industry's rapidly changing short- and long-term initiatives and staffing requirements for our clients. This is a full-time, permanent position.

This role is hybrid in Troy, MI: Monday, Tuesday and Thursday in office, Wednesday and Friday remote.

The ideal candidate has experience recruiting in an agency setting, and HR coordination or administrator experience.

Responsibilities

• Learn about and maintain a solid working knowledge of how the Client Delivery Team is structured and operates (process & procedure) to effectively support contract resources at a variety of clients
• Facilitate onboarding to new hires and provide an in-person orientation explaining benefits and the various policies and procedures for both Artech & the client they are supporting
• Work with IT specialist to issue proper equipment to consultant prior to first day of work
• Coordinate with HR to answer benefits questions
• Facilitate the processing of all time cards, expenses, and PTO for consultants including following up with consultants regarding missing time cards (to ensure timely payment)
• Maintain database for clients and consultants
• Coordinate the resolution of consultants' expense reimbursement/payroll/PTO/invoicing issues with finance, utilizing the defined process and procedures
• Conduct touch-base calls to all consultants on a regular basis to check in, discuss their issues/concerns and inquire about referrals
• Counsel consultants in case of client escalations and issues
• Coordinate all consultant terminations/departs, to include notification, asset return and advising on back-fill opportunities
• Build relationships with consultants and help in redeployment at project end
• Responsible for updating applicant tracking system to note meaningful consultant communications
• Responsible for managing all Artech profiles in client Vendor Management System (VMS) tools
• Create and maintain all TMS SOP documentation

Requirements

• Top notch customer service skills - must be an exceptional communicator via both telephone and email
• Must be a people-person who wants to speak with and assist many people daily
• Ability to handle difficult conversations in a non-emotional manner
• A problem solver with the ability to analyze an issue, identify and work with the correct resource(s) to resolve the issue and follow up to demonstrate the issue is resolved
• Must be highly organized detail oriented with the ability to gather and report/record important information in detail
• Must be able to simultaneously manage numerous requests for assistance through the various phases of completion
• Creative, innovative, ready to take challenges

Qualifications

• 1 to 3 years' experience in an HR or operations role or capacity within a fast-paced industry is required
• Experience in an agency side recruiting role preferred
• Bachelor's Degree
• Highly proficient in using MS Office suite and ability to learn new software
• Experience with writing and editing process documentation and global/team communications