Talent & Client Experience Manager

Bank of America; Norwalk (CT); On-site; USD 77,000 - 109,000; Full time

Benefits offered by this job

Industry-leading benefits

Paid time off

Discretionary incentive eligible

Job summary

Bank of America in Norwalk, CT is seeking a dynamic leader to develop talent, manage client interactions, and drive client satisfaction while upholding operational excellence in a fast-paced environment.

The role requires coaching, strategic thinking, and the ability to mobilize teams; weekend/extended hours may be required; competitive benefits and a comprehensive rewards program are provided.

Qualifications

• Minimum 1 year of leadership experience demonstrated through coaching, training or motivating a work team.
• Enthusiastic self-starter with a strong work ethic and results focus.
• Collaborates effectively to build relationships and deliver client results.

Responsibilities

• Develops talent, including proactive sourcing of candidates.
• Manages client traffic, engaging clients and fostering client retention.
• Drives operational excellence by engaging employees on business strategy.
• Manages organizational priorities and effective execution.

Skills

Leadership experience

Coaching

Customer Service Management

Relationship building

Time management

Education

High School Diploma / GED / Secondary School or equivalent

Tools

CRM systems

Microsoft Office

Job description

Bank of America in Norwalk, CT is seeking a dynamic leader to develop talent, manage client interactions, and drive client satisfaction while upholding operational excellence in a fast-paced environment.

The role requires coaching, strategic thinking, and the ability to mobilize teams; weekend/extended hours may be required; competitive benefits and a comprehensive rewards program are provided.