Talent Analytics & Retention Leader

The Child Center of NY; New York (NY); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k) plan and employer contributions

Flexible spending and commuterBenefits

Disability, life and AD&D insurance

Commuter benefits

Employee Assistance Program

Job summary

The Child Center of NY seeks a Manager, Workforce Optimization & Retention to own workforce analytics, retention strategy, and process improvement. You will turn workforce data into actionable recommendations and coordinate with L&D, Talent Strategy, and agency leadership.

Reporting to the Director of Learning & Development, you will help ensure a skilled, engaged, and sustainable workforce across 50 locations and 100 programs serving NYC communities.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Minimum of five years of progressive experience in workforce development, OD, retention, or HR.
• Experience turning workforce data into actionable recommendations.
• Ability to lead projects, drive change, and influence stakeholders.
• Strong facilitation, communication, and relationship-building skills.
• Familiarity with organizational effectiveness, succession planning, or change management.
• Experience in nonprofit or human services environments preferred.

Responsibilities

• Analyze turnover, engagement, onboarding, and workforce data to identify trends and opportunities.
• Conduct root-cause analyses of turnover patterns and recommend solutions.
• Partner with leaders to address retention challenges across departments and populations.
• Develop workforce dashboards and reports; present findings to leadership.
• Identify mobility trends and advise on promotions and staff advancement.
• Support cross-functional projects in organizational effectiveness and employee success.
• Collaborate to improve role clarity, collaboration, and communication across teams.

Skills

Data-driven decision making

Facilitation

Stakeholder influence

Communication

Project leadership

Change management

Strategic thinking

Education

Bachelor's degree in HR/OD/Public Admin/Social Work/ Psychology/ Education/ Business

Job description

The Child Center of NY seeks a Manager, Workforce Optimization & Retention to own workforce analytics, retention strategy, and process improvement. You will turn workforce data into actionable recommendations and coordinate with L&D, Talent Strategy, and agency leadership.

Reporting to the Director of Learning & Development, you will help ensure a skilled, engaged, and sustainable workforce across 50 locations and 100 programs serving NYC communities.