Talent Acquisition Process Lead (Ops & Change)

Quality Technology Services, LLC; Ashburn (VA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Q-Rest Sabbatical

Employee Stock Purchase Plan

QTS scholarship for dependents

Eagle Club Award Trip Eligibility

Paid Volunteer and Floating days

Tuition Assistance, Parental Leave and

Job summary

Quality Technology Services, LLC is seeking a skilled Recruiting Systems leader to keep operations running on time and data accurate. You will drive end-to-end operating models, triage intake, and set service levels while coaching a small team to improve process adoption and data quality across ATS/CRM and HRIS environments.

You will partner with Talent Acquisition leaders to reduce cycle times and enhance compliance, training, and stakeholder engagement, ensuring reliable runbooks and incident

Qualifications

• 5+ years of experience supporting Recruiting Systems (ATS/CRM or HRIS), with a strong focus on operating model, stakeholder intake/prioritization, and day-to-day production support.
• Experience maintaining reliable operations (scheduled processes, integrations, and recurring deliverables) and partnering with IT/vendors to resolve issues and prevent recurrence.
• Proven change management and process adoption with stakeholders
• Ability to turn insights into clear requirements, communications, training/job aids, and reinforcement; manage competing priorities and lead a small team (2–3 direct reports) with strong communication, documentation, and stakeholder management skills.

Responsibilities

• Own the end-to-end operating model for Recruiting Systems: establish intake, triage, prioritization, and escalation; set service levels; and ensure day-to-day support and improvements run predictably.
• Use recruiting data to improve processes and drive process adoption: define adoption/quality signals, surface friction points, partner with TA leaders to prioritize fixes, and implement change plans with training and communications.
• Maintain a reliable run for scheduled jobs, integrations, and recurring deliverables: monitor execution, coordinate with IT/vendors, and keep runbooks and SLAs current.
• Lead continuous improvement and change delivery: define the roadmap, gather requirements, run testing/releases, publish documentation, coordinate training and communications, and coach a team of 2–3 while ensuring privacy and compliance.

Skills

Workday Recruiting

Data governance

Operational reliability

Change management

People leadership

Job description

Quality Technology Services, LLC is seeking a skilled Recruiting Systems leader to keep operations running on time and data accurate. You will drive end-to-end operating models, triage intake, and set service levels while coaching a small team to improve process adoption and data quality across ATS/CRM and HRIS environments.

You will partner with Talent Acquisition leaders to reduce cycle times and enhance compliance, training, and stakeholder engagement, ensuring reliable runbooks and incident