Talent Acquisition Ops Lead — People, Process & Compliance

RSM US LLP; Minneapolis (MN); Hybrid; USD 82,000 - 140,000; Full time

Benefits offered by this job

Discretionary bonus

Hybrid work model

Job summary

RSM US LLP is seeking a Talent Acquisition Operations Supervisor to lead the day-to-day TA programs, interview scheduling support, and governance. You will oversee workload distribution, ensure service levels, and drive continuous improvement in a global, matrix environment.

The role emphasizes coaching, onboarding, reporting, and collaboration with talent leaders and vendors, with a hybrid work model and a focus on service excellence.

Qualifications

• Bachelor's degree or equivalent with 6+ years of relevant experience.
• Minimum of 4 years in TA operations or related operational functions.
• Experience with campus programs support.
• Experience providing coaching, onboarding support, training, or team leadership responsibilities.
• Experience managing operational processes, escalations, SLAs, quality reviews in a high-volume, fast-paced environment.
• Proficiency with Microsoft Office and HR/talent/recruiting systems.

Responsibilities

• Lead day-to-day workload distribution, prioritization, scheduling, and capacity planning to meet service commitments.
• Oversee centralized TA processes, transactions, tickets, and operational activities across areas of responsibility.
• Research, resolve, and respond to complex operational questions and escalations with appropriate judgment.
• Identify risks and pain points; recommend sustainable solutions to improve delivery and experience.
• Develop and maintain process documentation, knowledge articles, and training materials.
• Build strong partnerships with Talent leaders, Centers of Excellence, tech teams, and external vendors.

Skills

Interview scheduling

Reporting & dashboards

Process improvement

Stakeholder management

Team leadership

Education

Bachelor's degree or equivalent

Tools

Workday

Yello

Radancy

Job description

RSM US LLP is seeking a Talent Acquisition Operations Supervisor to lead the day-to-day TA programs, interview scheduling support, and governance. You will oversee workload distribution, ensure service levels, and drive continuous improvement in a global, matrix environment.

The role emphasizes coaching, onboarding, reporting, and collaboration with talent leaders and vendors, with a hybrid work model and a focus on service excellence.