Takeout & Guest Experience Specialist

STK Salt Lake City; Salt Lake City (UT); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Comprehensive Benefits

Dining Discounts

Onsite Meals

Career Development

EAP

Commuter Benefits

Job summary

STK Salt Lake City is seeking a ToGo Specialist to represent our signature vibe dining experience for guests at home or on the go. You will manage the full takeout experience—from order intake and packaging to guest interaction and handoff—with hospitality and precision.

You will warm greetings, process orders, ensure accurate packaging, and communicate with kitchen and expo to hit timing and presentation standards.

Qualifications

• Previous guest service or takeout experience in a high-volume setting.
• Knowledge of POS systems and third-party delivery platforms.
• Excellent communication and organizational skills.
• Ability to multitask while maintaining accuracy and guest satisfaction.

Responsibilities

• Warmly greet and assist takeout guests in person and over the phone.
• Accurately process takeout and delivery orders using POS and third-party platforms.
• Ensure orders are packaged correctly, promptly, and presented well.
• Coordinate with kitchen and expo to ensure timing and accuracy.
• Verify items, sauces, utensils, and packaging before pickup or delivery.
• Maintain a clean, organized ToGo station and handle payments accurately.
• Assist with curbside pickup when applicable and monitor order channels.
• Provide exceptional guest service in a fast-paced environment.

Skills

Guest Service

POS Knowledge

Communication Skills

Multitasking

Hospitality

Brand Standards

Tools

POS Systems

Uber Eats / DoorDash

Job description

STK Salt Lake City is seeking a ToGo Specialist to represent our signature vibe dining experience for guests at home or on the go. You will manage the full takeout experience—from order intake and packaging to guest interaction and handoff—with hospitality and precision.

You will warm greetings, process orders, ensure accurate packaging, and communicate with kitchen and expo to hit timing and presentation standards.