ToGo Specialist: Elevate Guest Takeout Experience

STK Charlotte; Charlotte (NC); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life & Disability Insurance

401(k) Plan

Dining discounts

Paid time off

Employee Assistance Program

Commuter benefits

Job summary

STK Charlotte is seeking a ToGo Specialist to oversee the full takeout experience, from order intake and packaging to guest interaction and handoff, with precision and hospitality. You will be the face of STK for guests ordering takeout or delivery, ensuring accuracy and timely service.

The role emphasizes high-quality guest experiences, coordination with kitchen staff, and maintaining a clean, efficient ToGo station in a fast-paced environment.

Qualifications

• Experience in a guest service or takeout position in a high-volume restaurant is preferred.
• Strong communication and organizational skills.
• Ability to multitask while maintaining accuracy and guest satisfaction.

Responsibilities

• Warmly greet and assist takeout guests in person and over the phone.
• Process takeout and delivery orders using POS and third-party platforms.
• Ensure orders are packaged correctly, promptly, and presented well.
• Coordinate with kitchen and expo to ensure accuracy and timing.
• Verify items, utensils, and packaging before pickup or delivery.
• Maintain a clean ToGo station.
• Handle transactions and cash procedures.
• Assist with curbside pickup when needed.
• Monitor online orders and resolve issues promptly.
• Provide exceptional guest service with professionalism and a smile.

Skills

Guest service

POS systems

Communication

Multitasking

Hospitality

Tools

POS platforms

Job description

STK Charlotte is seeking a ToGo Specialist to oversee the full takeout experience, from order intake and packaging to guest interaction and handoff, with precision and hospitality. You will be the face of STK for guests ordering takeout or delivery, ensuring accuracy and timely service.

The role emphasizes high-quality guest experiences, coordination with kitchen staff, and maintaining a clean, efficient ToGo station in a fast-paced environment.