ToGo Specialist: Elevate Takeout & Guest Experience

STK Baltimore; Baltimore (MD); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Employee Dining Discounts

Onsite Complimentary Meals

Career Development

Paid Sick Time

Employee Assistance Program

Commuter Benefits

Dependent Care Benefits

Job summary

STK Baltimore is seeking a reliable ToGo Specialist to be the face of our brand for guests ordering takeout or curbside pickup. You will welcome guests, take orders, and ensure a smooth, accurate handoff.

Daily responsibilities include processing orders on POS and third‑party platforms, coordinating with kitchen and expo, and maintaining a clean, well‑presented takeout station. Flexibility for nights, weekends, and holidays is required to deliver STK-quality service.

Qualifications

• Previous experience in a guest service or takeout position in a high-volume restaurant preferred
• Knowledge of POS systems and third-party delivery platforms (e.g., Uber Eats, DoorDash, etc.)
• Excellent communication and organizational skills
• Ability to multitask while maintaining accuracy and guest satisfaction
• Passion for hospitality, teamwork, and delivering elevated guest experiences
• Professional appearance and demeanor aligned with STK brand standards
• Must be able to stand for extended periods and lift to 25 lbs.
• Flexible availability, including nights, weekends, and holidays

Responsibilities

• Warmly greet and assist takeout guests in person and over the phone
• Process takeout and delivery orders using POS and third-party platforms
• Ensure all to-go orders are packaged correctly, promptly, and with proper presentation standards
• Communicate effectively with the kitchen and expo team to ensure order accuracy and timing
• Verify all food items, sauces, utensils, and packaging before guest pickup or delivery handoff
• Always maintain a clean and organized ToGo station
• Handle payment transactions and maintain accurate cash handling procedures
• Assist with curbside pickup when applicable
• Monitor online order channels and promptly resolve order issues or delays
• Provide exceptional guest service in a fast-paced environment with professionalism and a smile

Skills

Guest service experience

Excellent communication

Organizational skills

Flexible availability

Tools

POS systems

Third-party delivery platforms

Job description

STK Baltimore is seeking a reliable ToGo Specialist to be the face of our brand for guests ordering takeout or curbside pickup. You will welcome guests, take orders, and ensure a smooth, accurate handoff.

Daily responsibilities include processing orders on POS and third‑party platforms, coordinating with kitchen and expo, and maintaining a clean, well‑presented takeout station. Flexibility for nights, weekends, and holidays is required to deliver STK-quality service.