ToGo Specialist

STK Midtown; New York (NY); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Group Life and Disability Insurance

Traditional and Roth 401(k) Plan

Employee Dining Discounts

Onsite meals

Paid Sick Time (where applicable)

EAP

Commuter benefits

Dependent Care Benefits

Job summary

STK Midtown is seeking a ToGo Specialist to own the takeout experience from order intake to handoff, delivering precision, hospitality, and care for every guest order.

You will manage dine-out or home takeout with POS and third-party platforms, ensuring accuracy and timely delivery while maintaining brand standards and guest satisfaction.

Qualifications

• Experience in guest service or takeout in a high-volume restaurant.
• Familiar with POS systems and third-party delivery platforms (e.g., Uber Eats, DoorDash).
• Excellent communication and organizational skills.

Responsibilities

• Warmly greet and assist takeout guests in person and over the phone.
• Process takeout and delivery orders using POS and third-party platforms.
• Package orders correctly and manage presentation standards.
• Coordinate with kitchen and expo for timing and accuracy.
• Verify items, sauces, utensils, and packaging before pickup or delivery.
• Maintain a clean, organized ToGo station at all times.
• Handle payment transactions and cash handling procedures.
• Assist with curbside pickup when applicable.
• Monitor online channels and resolve order issues or delays promptly.
• Provide exceptional guest service in a fast-paced environment.

Skills

POS systems

Third-party delivery platforms

Communication skills

Organizational skills

Multitasking

Guest service orientation

Tools

POS system

Job description

Join the Global Leader in Vibe Dining!
***This is a tipped position***

Why Join Our Team?

Comprehensive Benefits Package

• Medical, Dental, and Vision Insurance
• Group Life and Disability Insurance
• Group Accident, Hospital Indemnity, and Critical Illness Insurance
• Traditional and Roth 401(k) Plan

Exclusive Perks & Growth Opportunities

• Employee Dining Discounts and/or Complimentary Onsite Meals
• Career Development & Limitless Growth Opportunities
• If you reside in Arizona, California, Colorado, Illinois, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, Oregon, or Washington, D.C., you are entitled to Paid Sick Time in accordance with state and local regulations.
• Employee Assistance Program (EAP)
• Commuter and Dependent Care Benefits

What You’ll Do

As a ToGo Specialist, you will be the face of STK for guests who enjoy our signature vibe dining experience at home or on the go. You’ll manage the full takeout experience—from order intake and packaging to guest interaction and handoff—with precision, hospitality, and attention to detail.

Key Responsibilities

• Warmly greet and assist takeout guests in person and over the phone
• Accurately process takeout and delivery orders using POS and third-party platforms
• Ensure all to-go orders are packaged correctly, promptly, and with proper presentation standards
• Communicate effectively with the kitchen and expo team to ensure order accuracy and timing
• Verify all food items, sauces, utensils, and packaging before guest pickup or delivery handoff
• Always maintain a clean and organized ToGo station
• Handle payment transactions and maintain accurate cash handling procedures
• Assist with curbside pickup when applicable
• Monitor online order channels and promptly resolve order issues or delays
• Provide exceptional guest service in a fast-paced environment with professionalism and a smile

What We’re Looking For

• Previous experience in a guest service or takeout position in a high-volume restaurant preferred
• Knowledge of POS systems and third-party delivery platforms (e.g., Uber Eats, DoorDash, etc.)
• Excellent communication and organizational skills
• Ability to multitask while maintaining accuracy and guest satisfaction
• Passion for hospitality, teamwork, and delivering elevated guest experiences
• Professional appearance and demeanor aligned with STK brand standards
• Must be able to stand for extended periods and lift to 25 lbs.
• Flexible availability, including nights, weekends, and holidays

Why THE ONE GROUP is Your Next Career Move

This is more than a job—it’s a career opportunity with limitless potential in an expanding global brand. If you’re ready to take the next step in your hospitality career, apply today and join us in delivering an unmatched dining experience!

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