ToGo Specialist

STK Boston; Boston (MA); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life and Disability Insurance

401(k) Plan

Takeout dining discounts

Career growth opportunities

Paid sick time (state regs)

Employee Assistance Program (EAP)

Commuter benefits

Job summary

STK Boston, part of THE ONE GROUP, is seeking a ToGo Specialist to be the face of our vibe dining experience. You will handle takeout orders, ensure accurate packaging, and deliver warm, attentive hospitality in a fast-paced setting.

You’ll greet guests, process orders via POS and third-party platforms, verify items and prep for pickup or delivery, while coordinating with the kitchen to keep timing on point. A friendly, professional demeanor is essential to elevate every guest interaction.

Qualifications

• Previous guest service or takeout experience preferred.
• Knowledge of POS systems and third-party delivery platforms.

Responsibilities

• Warmly greet takeout guests in person and over the phone.
• Accurately process takeout and delivery orders using POS and third-party platforms.
• Ensure all to-go orders are packaged correctly and presented well.
• Coordinate with kitchen and expo to ensure order timing and accuracy.
• Verify items, utensils, and packaging before pickup or delivery handoff.
• Maintain a clean, organized ToGo station.
• Handle payments with accurate cash handling procedures.
• Assist with curbside pickup when applicable.
• Monitor online orders and resolve delays or issues.
• Provide exceptional guest service in a fast-paced environment.

Skills

POS experience

Guest service

Communication

Multitasking

Hospitality

Tools

POS software

Job description

Join the Global Leader in Vibe Dining!

Why Join Our Team?

Comprehensive Benefits Package

• Medical, Dental, and Vision Insurance
• Group Life and Disability Insurance
• Group Accident, Hospital Indemnity, and Critical Illness Insurance
• Traditional and Roth 401(k) Plan

Exclusive Perks & Growth Opportunities

• Employee Dining Discounts and/or Complimentary Onsite Meals
• Career Development & Limitless Growth Opportunities
• If you reside in Arizona, California, Colorado, Illinois, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, Oregon, or Washington, D.C., you are entitled to Paid Sick Time in accordance with state and local regulations.
• Employee Assistance Program (EAP)
• Commuter and Dependent Care Benefits

What You'll Do

As a ToGo Specialist, you will be the face of STK for guests who enjoy our signature vibe dining experience - from order intake and packaging to guest interaction and handoff - with precision, hospitality, and attention to detail.

Key Responsibilities

• Warmly greet and assist takeout guests in person and over the phone
• Accurately process takeout and delivery orders using POS and third-party platforms
• Ensure all to-go orders are packaged correctly, promptly, and with proper presentation standards
• Communicate effectively with the kitchen and expo team to ensure order accuracy and timing
• Verify all food items, sauces, utensils, and packaging before guest pickup or delivery handoff
• Always maintain a clean and organized ToGo station
• Handle payment transactions and maintain accurate cash handling procedures
• Assist with curbside pickup when applicable
• Monitor online order channels and promptly resolve order issues or delays
• Provide exceptional guest service in a fast-paced environment with professionalism and a smile

What We're Looking For

• Previous experience in a guest service or takeout position in a high-volume restaurant preferred
• Knowledge of POS systems and third-party delivery platforms (e.g., Uber Eats, DoorDash, etc.)
• Excellent communication and organizational skills
• Ability to multitask while maintaining accuracy and guest satisfaction
• Passion for hospitality, teamwork, and delivering elevated guest experiences
• Professional appearance and demeanor aligned with STK brand standards
• Must be able to stand for extended periods and lift to 25 lbs.
• Flexible availability, including nights, weekends, and holidays

Why THE ONE GROUP is Your Next Career Move

This is more than a job—it’s a career opportunity with limitless potential in an expanding global brand. If you're ready to take the next step in your hospitality career, apply today and join us in delivering an unmatched dining experience!

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