Tailor & Alterations Specialist - Precision & Service

JCPenney; Palo Alto (CA); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Employee discount

Job summary

Brooks Brothers in Palo Alto, CA is seeking a Fitter/Tailor to deliver expert alterations and fabric knowledge to our customers on the sales floor.

You will sew, measure, hem and fit garments, meet customer needs, and maintain quality standards while upholding Brooks Brothers service expectations.

With at least five years tailoring experience, you will contribute to a fast-paced Alterations department and represent the brand with professionalism.

Qualifications

• Minimum 5 years' experience in tailoring.
• Knowledge of clothing and shirt construction and fabrics.
• Previous experience in a retail environment or in custom clothing sales.
• Scheduling flexibility to include days, nights, weekends, and holidays as required to meet the needs of the business.
• Ability to communicate with customers on the sales floor.
• Proficient in special order tools, fabrics and programs.

Responsibilities

• Sew, measure, hem, and fit garments to meet customer needs, using Brooks Brothers approved methods and specifications.
• Utilize Brooks Brothers systems to meet productivity goals.
• Provide highest level of quality and customer service within established call dates.
• Repair or replace defective garment parts such as pockets, zippers, buttons, and linings.
• Demonstrate and comply with company best practices, policies, procedures, and associate policies as outlined in the Associate Handbook.
• Assist in maintaining a clean, neat, and organized store environment.
• Work with store team to ensure seamless workflow.
• Represent the brand as a true ambassador, adhering to Brooks Brothers code of conduct, dress code and legendary service expectations.
• Model our values of respect, integrity, teamwork, compassion, accountability, and inclusivity.

Skills

Tailoring experience

Attention to detail

Customer service

Team player

Self-motivated

Job description

Brooks Brothers in Palo Alto, CA is seeking a Fitter/Tailor to deliver expert alterations and fabric knowledge to our customers on the sales floor.

You will sew, measure, hem and fit garments, meet customer needs, and maintain quality standards while upholding Brooks Brothers service expectations.

With at least five years tailoring experience, you will contribute to a fast-paced Alterations department and represent the brand with professionalism.