TAC Systems Analyst: 24/7 MSP Help Desk

Systems Solution, Inc. (SSI); Dunwoody (GA); On-site; USD 34,000 - 43,000; Full time

Job summary

Meriplex Communications is seeking a Systems Analyst to join the Technical Assistance Center (TAC). The role focuses on resolving Level 1 end-user issues within the TAC's ticketing system, delivering solid customer service and following SOPs to complete requests.

You will handle desktop diagnostics, application support, basic network and VPN issues, and user management in Active Directory, while aligning with ITIL practices and standard operating procedures.

Qualifications

• MSP support desk experience preferred.
• A+ certification.
• Network+ certification.
• Server+ certification.
• Azure certification or experience.
• Superior reading, writing, and communication skills.
• Basic knowledge of network concepts and Microsoft 365.

Responsibilities

• Deliver general workstation support.
• Provide customer-specific application support.
• Troubleshoot basic network connectivity.
• Administer incident response system reboots.
• Perform basic OS support.
• Utilize basic Azure support skills.
• Provide first-level triage virtual server support.
• Follow SOPs to resolve issues.
• Manage Active Directory users and groups.
• Perform basic VPN connectivity and password resets.
• Provide end-user email support.

Skills

Microsoft 365 applications

Command line

Technical triage

TCP/IP

Communication skills

Team collaboration

End-user support

Education

A+ certification

Network+ certification

Server+ certification

Azure certification

Microsoft 365 certification

Tools

RMM tools

Ticketing system

Active Directory management

Job description

Meriplex Communications is seeking a Systems Analyst to join the Technical Assistance Center (TAC). The role focuses on resolving Level 1 end-user issues within the TAC's ticketing system, delivering solid customer service and following SOPs to complete requests.

You will handle desktop diagnostics, application support, basic network and VPN issues, and user management in Active Directory, while aligning with ITIL practices and standard operating procedures.