Customer-First Systems Analyst - 24/7 IT Support Desk

Systems Solution, Inc. (SSI); Vero Beach (FL); On-site; USD 34,000 - 43,000; Full time

Job summary

Meriplex Communications is seeking a Systems Analyst for our Technical Assistance Center (TAC). The role supports Level 1 end-user issues, workstation and application support, and basic network and VPN connectivity tasks.

Strong customer service and clear communication are essential as you follow SOPs and document work in the ticketing system. Responsibilities include AD management, basic ITIL security tasks, and 24/7 TAC coverage with shift options.

Qualifications

• Prior MSP support desk experience preferred.
• A+ certification required or preferred.
• Network+ and Server+ certifications preferred.
• Azure support knowledge is a plus.
• Strong written and verbal communication skills.

Responsibilities

• Deliver general workstation support.
• Provide customer-specific application support.
• Troubleshoot basic network connectivity.
• Administer incident response system reboots.
• Perform basic OS support.
• Utilize basic Azure support skills.
• Provide first-level triage for virtual server issues.
• Handle Active Directory: users, groups, and access.
• Assist with VPN connectivity and password resets.
• Support end-user email issues.

Skills

Microsoft 365 basics

Active Directory knowledge

Customer service

Verbal and written communication

Ticketing system usage

TCP/IP basics

Azure basics

End-user support

Education

A+ certification

Network+ certification

Server+ certification

Microsoft 365 certification

Tools

Active Directory

RMM tools

Azure

Ticketing system

Windows OS

Job description

Meriplex Communications is seeking a Systems Analyst for our Technical Assistance Center (TAC). The role supports Level 1 end-user issues, workstation and application support, and basic network and VPN connectivity tasks.

Strong customer service and clear communication are essential as you follow SOPs and document work in the ticketing system. Responsibilities include AD management, basic ITIL security tasks, and 24/7 TAC coverage with shift options.