TAC Systems Analyst - 24/7 End-User & App Support

Meriplex Communications; Camarillo (CA); Sur place; USD 32 000 - 36 000; Plein temps

Résumé du poste

Meriplex Communications is seeking a Systems Analyst to support the TAC with Level 1 end-user issues. You will work within the ticketing system to resolve requests, provide excellent customer service, and follow SOPs.

The role covers desktop diagnostics and application support, with a focus on fast, accurate incident resolution. Responsibilities include troubleshooting connectivity, administering reboots, OS support, and basic VPN/password resets.

Qualifications

• A+ certification required or preferred.
• Network+ certification required or preferred.
• Server+ certification required or preferred.
• Superior reading, writing, and communication skills.
• Basic knowledge of network concepts, devices, and best practices.
• Basic Microsoft 365 certification.

Responsabilités

• Provide customer specific application support.
• Troubleshoot basic network connectivity and devices/user connectivity.
• Administer incident response system reboots.
• Perform basic OS support.
• Provide first level triage virtual server support to reestablish functionality.
• Follow SOPs to resolve technical issues.

Connaissances

Microsoft 365 basics

Command line

Technical triage

Effective communication

Teamwork

Ticketing workflows

Formation

A+ certification

Network+ certification

Server+ certification

Outils

RMM tools

Description du poste

Meriplex Communications is seeking a Systems Analyst to support the TAC with Level 1 end-user issues. You will work within the ticketing system to resolve requests, provide excellent customer service, and follow SOPs.

The role covers desktop diagnostics and application support, with a focus on fast, accurate incident resolution. Responsibilities include troubleshooting connectivity, administering reboots, OS support, and basic VPN/password resets.