Systems Analyst – 24/7 TAC Support

Meriplex; Larchmont Square (PA); Sur place; USD 34 000 - 43 000; Plein temps

Résumé du poste

Meriplex is seeking a Systems Analyst to support its Technical Assistance Center (TAC). The role handles Level 1 end-user issues within the TAC ticketing system, delivering dependable service per SOPs.

Responsibilities include application support, network connectivity help, server triage, OS support, and AD user management. Certifications like A+, Network+, Server+ are preferred; hybrid 24/7 TAC hours apply.

Qualifications

• Basic knowledge of Microsoft 365 applications.
• Basic knowledge of command line.
• Understanding of basic technical triage methodologies.

Responsabilités

• Provide customer specific application support.
• Troubleshoot basic network connectivity and devices/user connectivity.
• Administer incident response system reboots.
• Perform basic OS support.
• Provide first level triage virtual server support to reestablish functionality.
• Follow SOPs to resolve all technical issues.
• Navigate Active Directory to enact distribution groups and create, change, and disable users.
• Perform basic ITIL security for printing and connectivity support.
• Deliver scripted application support.
• TCP/IP troubleshooting abilities.
• Assist with VPN connectivity issues and password resets.

Connaissances

Microsoft 365

Command line

IT triage

Formation

A+ certification

Network+ certification

Server+ certification

Outils

RMM tools

Ticketing system

Description du poste

Meriplex is seeking a Systems Analyst to support its Technical Assistance Center (TAC). The role handles Level 1 end-user issues within the TAC ticketing system, delivering dependable service per SOPs.

Responsibilities include application support, network connectivity help, server triage, OS support, and AD user management. Certifications like A+, Network+, Server+ are preferred; hybrid 24/7 TAC hours apply.