TAC Helpdesk Systems Analyst — 24/7 Support

Meriplex Communications; Vero Beach (FL); Presencial; USD 34 000 - 43 000; Tempo integral

Resumo da oferta

Meriplex Communications is seeking a Systems Analyst to support the Technical Assistance Center (TAC) in Florida. You will handle Level 1 end-user issues, deliver scripted application support, and perform basic OS and network troubleshooting within our ticketing system.

The role emphasizes excellent customer service, adherence to SOPs, and effective communication with diverse end-users. Certifications and AD familiarity are valued as part of a collaborative team.

Qualificações

• Basic knowledge of Microsoft 365 applications.
• Basic knowledge of command line.
• Understanding of basic technical triage methodologies.
• Ability to communicate both verbal and written technical information to a wide range of end-users.
• Ability to effectively set expectations regarding delivery of service.
• Strengthen customer relationships by providing exemplary customer service.
• Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates, and customers with respect.
• Adherence to ticketing methodologies regarding documentation, process, and workflow.
• Support, manage, troubleshoot, and resolve service requests with the appropriate level of urgency and professionalism.
• Properly manage workflow using research, documentation, RMM tools, ticket system, and communication.

Responsabilidades

• Provide customer specific application support.
• Troubleshoot basic network connectivity and devices/user connectivity.
• Administer incident response system reboots.
• Perform basic OS support.
• Provide first level triage virtual server support to reestablish functionality.
• Driven to follow all SOP to resolve all technical issues.
• Navigate Active Directory to enact distribution groups and create, change, and disable users.
• Perform basic ITIL security to provide basic printing and connectivity support.
• Deliver scripted application support.
• TCP/IP troubleshooting abilities.
• Able to perform basic VPN connectivity issues and password resets.

Conhecimentos

Microsoft 365 basics

Command Line

Technical Triage

Communication

Customer Service

Team Collaboration

Ticketing Processes

RMM Tools

Workflow Management

Formação académica

A+ certification

Network+ certification

Server+ certification

Microsoft 365 certification

Ferramentas

Active Directory

VPN

TCP/IP

Incident Response System

ITIL concepts

Descrição da oferta de emprego

Meriplex Communications is seeking a Systems Analyst to support the Technical Assistance Center (TAC) in Florida. You will handle Level 1 end-user issues, deliver scripted application support, and perform basic OS and network troubleshooting within our ticketing system.

The role emphasizes excellent customer service, adherence to SOPs, and effective communication with diverse end-users. Certifications and AD familiarity are valued as part of a collaborative team.