TAC Systems Analyst - 1st Line IT Support & Service
Meriplex-Communication
A complete application in a minute
Tailored resume and cover letter, ready to send.
Benefits offered by this job
Job summary
Meriplex Communications seeks a Systems Analyst to anchor the Technical Assistance Center, handling Level 1 end-user issues via the TAC ticketing system with strong customer service and SOP adherence. You will resolve a spectrum of requests from desktop diagnostics to application support, including AD user management and basic network tasks.
The role emphasizes basic ITIL actions, TCP/IP and VPN troubleshooting, and teamwork in a 24/7 environment.
Qualifications
- A+ certification required; other certs welcomed.
- Basic knowledge of Microsoft 365 and network concepts.
- Experience with end-user support and ticketing systems.
Responsibilities
- Provide customer specific application support.
- Troubleshoot basic network connectivity and devices/users.
- Administer incident response system reboots.
- Perform basic OS support.
- Provide first level triage virtual server support to reestablish functionality.
- Follow SOPs to resolve technical issues.
- Navigate Active Directory to manage users and groups.
- Perform basic ITIL security support for printing and connectivity.
- Deliver scripted application support.
- Troubleshoot TCP/IP and VPN connectivity.
Skills
Education
Tools
Job description
Meriplex Communications seeks a Systems Analyst to anchor the Technical Assistance Center, handling Level 1 end-user issues via the TAC ticketing system with strong customer service and SOP adherence. You will resolve a spectrum of requests from desktop diagnostics to application support, including AD user management and basic network tasks.
The role emphasizes basic ITIL actions, TCP/IP and VPN troubleshooting, and teamwork in a 24/7 environment.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
