Table Games Supervisor: Guest Experience Leader

Caesars Entertainment; Stateline (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

Caesars Entertainment is seeking a Games Supervisor to actively supervise live table games, maintain game integrity, and protect assets across the Tahoe properties. The role focuses on guest service, player development, and regulatory compliance in a fast-paced casino environment.

You will lead a team, train dealers, monitor performance, and ensure accurate ratings and documentation while upholding Caesars service standards and the company's AML and safety policies.

Qualifications

• High School Diploma or equivalent; College Degree preferred.
• Two or more years dealing experience preferred, with excellent guest service background.
• Literate and fluent in English
• Good communication skills, both verbal and written
• Good interpersonal skills, with emphasis in relationship building
• Good problem-solving skills
• Good customer service skills, both internal and external
• Ability to communicate clearly and tactfully
• Ability to add accurately and figure payoffs
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
• Adheres to all regulatory, company and department policies and procedures

Responsibilities

• Actively build and retain customer relations.
• Hire, train, motivates, evaluates, and supervises assigned personnel; coaches for success and continuing improvement of team member skills.
• Displays a working knowledge of all table games, house rules, counting methods and procedures covering each.
• Assures that all coin and check racks are always filled.
• Settles disputes that arise from guests in the Table Games area, referring those that are very difficult to the Games Manager.
• Assures guest development by 1) interacting with guests, 2) modeling interactive skills with guests and fellow team members and 3) making comp decisions.
• Remains alert to any unusual or questionable activities being displayed by any Table Games team member or gaming guest and reports any situations to assigned superior.
• Observes problems or differences between Table Games team members and gaming guests and provides assistance if necessary.
• Active Game Supervision
• Maintain a continuous, visible presence throughout assigned gaming areas, with the primary responsibility of actively supervising live table games.
• Remain in close proximity to active games whenever operationally possible to observe dealer procedures, payouts, collections, fills, credits, markers, and overall game integrity.
• Promptly identify and correct procedural errors, overpayments, underpayments, and operational concerns while providing immediate support to dealers and guests.
• Continuously monitor game pace, dealer performance, guest activity, and operational conditions to ensure efficient, secure, and professional game operations.
• Guest Service & Guest Development
• Create a welcoming, engaging, and positive gaming environment by acknowledging guests promptly and maintaining professional interaction throughout their visit.
• Build meaningful guest relationships through personalized service while demonstrating Caesars Entertainment’s service standards.
• Resolve guest concerns promptly and professionally while creating memorable gaming experiences.
• Maintain a positive, approachable, and solution-oriented attitude at all times.
• Player Ratings & Table Management
• Accurately establish, maintain, and complete all player ratings in accordance with company procedures.
• Record accurate player information including buy-ins, chip-ins, chip-outs, average wager, play time, player identification, table transfers, and other required rating information.
• Adjust player ratings whenever betting patterns or play characteristics change to accurately reflect actual play.
• Ensure all players, including unknown patrons, are entered into the player tracking system.
• Open and close tables only when physically opening or closing the game and promptly update table minimums, reserved games, and table status within the casino management system.
• Complete all gaming documentation accurately and in accordance with company procedures, including fills, credits, markers, counter checks, RIM transactions, player ratings, bet tracking, and all other required records.
• Exercise exceptional attention to detail when handling gaming transactions and company assets.
• Verify documentation prior to submission to minimize accounting discrepancies and operational errors.
• Game Protection & Regulatory Compliance
• Maintain a thorough working knowledge of all table games, company policies, internal controls, gaming regulations, and departmental procedures.
• Continuously observe gaming activity for procedural violations, unusual betting activity, possible advantage play, suspicious behavior, and compliance concerns.
• Promptly communicate significant observations to Surveillance and management when appropriate.
• Consistently protect the integrity of all games and company assets.
• Provide continuous coaching and guidance to dealers regarding procedures, game protection, guest service, game pace, and professional standards.
• Lead by example through professionalism, accountability, integrity, teamwork, and effective communication.
• Promote a positive and respectful work environment while addressing performance opportunities promptly and constructively.
• High Limit Operations
• When assigned to High Limit operations, demonstrate elevated service standards through exceptional attention to detail, accurate ratings and documentation, professional discretion, and personalized guest service.
• Anticipate guest needs while ensuring all operational procedures and game protection standards are consistently maintained.
• Professional Floor Presence
• The primary responsibility of a Games Supervisor is the active supervision of live table games.
• Supervisors are expected to spend the majority of their shift actively observing and supporting assigned gaming areas.
• Extended periods away from live games, unnecessary congregation with other team members, or activities that reduce effective supervision are inconsistent with the essential responsibilities of the Games Supervisor position.
• These operational responsibilities and performance expectations are considered essential functions of the Games Supervisor position and will be used in evaluating overall job performance, coaching, and ongoing performance management.
• Must be able to stand or walk for long periods of time (4 hours).
• Visual and auditory range must include immediate environment.
• Mobility to move about the property
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must have the ability to push, pull, reach, bend, twist, stoop, and kneel.
• Positions that have contact with the public require the ability to work in a noisy environment and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

Skills

Customer relations

Team supervision

Communication skills

Regulatory compliance

Game knowledge

Education

High School Diploma or equivalent

College Degree preferred

Job description

Caesars Entertainment is seeking a Games Supervisor to actively supervise live table games, maintain game integrity, and protect assets across the Tahoe properties. The role focuses on guest service, player development, and regulatory compliance in a fast-paced casino environment.

You will lead a team, train dealers, monitor performance, and ensure accurate ratings and documentation while upholding Caesars service standards and the company's AML and safety policies.