Table Games Lead — Excellence in Service

Caesars Entertainment; New Orleans (LA); In loco; USD 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

Caesars New Orleans Casino & Hotel is seeking a Table Games Supervisor to oversee daily table games operations, mentor Dealers, ensure guest service excellence and strict regulatory compliance. This role provides leadership, coaching, and performance management for Dealers while maintaining the integrity of gaming operations.

You will lead, train, and evaluate staff, manage pit activities, and coordinate with other departments to optimize play while upholding Caesars standards.

Competenze

• Must have gaming knowledge, including experience dealing and supervising at least two table games.
• Must possess strong leadership, communication, organizational, and customer service skills.
• Must be able to read, write, speak, and understand English.
• High school diploma or equivalent; college degree preferred.
• Must work effectively with co-workers and as part of a team.
• Must be willing and able to work any shift, including weekends and holidays.
• Must maintain a professional, well-groomed appearance consistent with Caesars standards.

Mansioni

• Supervises and oversees the performance of Dealers within the assigned area.
• Maintains bank floats and controls game movement to optimize table utilization and guest play.
• Trains, coaches, and supervises Dealers to ensure compliance with casino policies, procedures, rules, and gaming regulations.
• Collaborates with other gaming areas to track and document players who reach tax-reporting thresholds.
• Verifies the issuance of credit after confirming all required approvals and signatures.
• Monitors significant play activity and key players, communicating pertinent information to management as appropriate.
• Resolves minor guest disputes professionally and promptly or involves Surveillance when necessary.
• Attends supervisory meetings as required by property and corporate management.
• Effectively manages assigned areas with minimal supervision from upper management.
• Exercises independent judgment in hiring, transfers, performance evaluations, promotions, disciplinary actions, rewards, or terminations.
• Conducts timely performance evaluations with ongoing feedback, coaching, and development opportunities.
• Ensures team members understand and are held accountable for their performance expectations.
• Communicates respectfully and professionally with guests and team members at all times.
• Serves as a role model by consistently demonstrating professionalism and representing Caesars positively.
• Maintains attendance standards and complies with all regulatory, departmental, and company policies.

Conoscenze

Gaming knowledge

Leadership

Communication

Customer service

Formazione

High school diploma or equivalent

College degree preferred

Descrizione del lavoro

Caesars New Orleans Casino & Hotel is seeking a Table Games Supervisor to oversee daily table games operations, mentor Dealers, ensure guest service excellence and strict regulatory compliance. This role provides leadership, coaching, and performance management for Dealers while maintaining the integrity of gaming operations.

You will lead, train, and evaluate staff, manage pit activities, and coordinate with other departments to optimize play while upholding Caesars standards.