Table Games Supervisor: Live Ops & Guest Experience

Caesars Entertainment; South Lake Tahoe (CA); Sur place; USD 60 000 - 90 000; Plein temps

Résumé du poste

Harrah’s and Caesars Republic Lake Tahoe is seeking a Games Supervisor to actively supervise live table games, ensure game integrity, and uphold regulatory standards. You will lead dealers, coach staff, monitor guest service, manage player ratings and table operations, and collaborate with Surveillance and management to maintain high standards in a busy, high‑limit environment at Lake Tahoe.

The role emphasizes strong guest service, integrity, and teamwork in a regulated casino setting, with

Qualifications

• High School Diploma or equivalent; College Degree preferred.
• Two or more years dealing experience preferred, with excellent guest service background.
• Literate and fluent in English.
• Good communication skills, both verbal and written.
• Good interpersonal skills, with emphasis in relationship building.
• Good problem-solving skills.
• Good customer service skills, both internal and external.
• Ability to communicate clearly and tactfully.
• Ability to add accurately and figure payoffs.
• Maintain integrity in all situations and adhere to regulated business standards.
• Acts as a role model to other Team Members and encourages others to do the same.
• Adheres to all regulatory, company and department policies and procedures.

Responsabilités

• Actively build and retain customer relations.
• Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success and continuing improvement of team member skills.
• Displays a working knowledge of all table games, house rules, counting methods and procedures covering each.
• Assures that all coin and check racks are always filled.
• Settles disputes that arise from guests in the Table Games area, referring those that are very difficult to the Games Manager.
• Assures guest development by interacting with guests, modeling interactive skills with guests and fellow team members and making comp decisions.
• Remains alert to any unusual or questionable activities being displayed by any Table Games team member or gaming guest and reports any situations to assigned superior.
• Observes problems or differences between Table Games team members and gaming guests and provides assistance if necessary.
• Active Game Supervision; maintain continuous visible presence in gaming areas.

Connaissances

Guest service

Communication

Interpersonal skills

Problem solving

Integrity

Regulatory knowledge

Team leadership

Relationship building

Attention to detail

Formation

High School diploma

College degree preferred

Description du poste

Harrah’s and Caesars Republic Lake Tahoe is seeking a Games Supervisor to actively supervise live table games, ensure game integrity, and uphold regulatory standards. You will lead dealers, coach staff, monitor guest service, manage player ratings and table operations, and collaborate with Surveillance and management to maintain high standards in a busy, high‑limit environment at Lake Tahoe.

The role emphasizes strong guest service, integrity, and teamwork in a regulated casino setting, with