Table Games Supervisor: Guest Experience Leader

Caesars Entertainment; Stateline (NV); Vor Ort; USD 42.000 - 65.000; Vollzeit

Zusammenfassung

Caesars Entertainment is seeking a Table Games Supervisor to lead guest relations and supervise team members in a high-energy environment. The role emphasizes security of assets, staff development, and adherence to gaming regulations.

Qualifying candidates will have 2+ years of dealing experience with strong guest service, fluent English, and proven supervision capabilities. This on-site position requires standing for long periods and maintaining a high level of integrity in all interactions.

Qualifikationen

• Two or more years dealing experience preferred, with excellent guest service background.
• Literate and fluent in English.
• Good communication skills, both verbal and written.
• Good interpersonal skills, with emphasis in relationship building.
• Ability to uphold and demonstrate the highest level of integrity in all situations.

Aufgaben

• Actively build and retain customer relations.
• Hire, train, motivate, evaluate, and supervise assigned personnel; coach for success.
• Demonstrate working knowledge of all table games, house rules, and procedures.
• Ensure coin and check racks are always filled.
• Resolve disputes with guests in Table Games and escalate when needed.
• Develop guest relations by engaging guests, modeling interaction, and making comp decisions.
• Monitor for unusual or questionable activities and report to supervisor.
• Observe team member and guest differences and provide assistance as needed.

Kenntnisse

Guest relations

Communication skills

Interpersonal skills

Problem solving

Integrity

Supervisory skills

Ausbildung

High School Diploma

College Degree preferred

Jobbeschreibung

Caesars Entertainment is seeking a Table Games Supervisor to lead guest relations and supervise team members in a high-energy environment. The role emphasizes security of assets, staff development, and adherence to gaming regulations.

Qualifying candidates will have 2+ years of dealing experience with strong guest service, fluent English, and proven supervision capabilities. This on-site position requires standing for long periods and maintaining a high level of integrity in all interactions.