Supervisor Table Games

Caesars Entertainment; Stateline (NV); On-site; USD 42,000 - 65,000; Full time

Job summary

Caesars Entertainment is seeking a Table Games Supervisor to lead guest relations and supervise team members in a high-energy environment. The role emphasizes security of assets, staff development, and adherence to gaming regulations.

Qualifying candidates will have 2+ years of dealing experience with strong guest service, fluent English, and proven supervision capabilities. This on-site position requires standing for long periods and maintaining a high level of integrity in all interactions.

Qualifications

• Two or more years dealing experience preferred, with excellent guest service background.
• Literate and fluent in English.
• Good communication skills, both verbal and written.
• Good interpersonal skills, with emphasis in relationship building.
• Ability to uphold and demonstrate the highest level of integrity in all situations.

Responsibilities

• Actively build and retain customer relations.
• Hire, train, motivate, evaluate, and supervise assigned personnel; coach for success.
• Demonstrate working knowledge of all table games, house rules, and procedures.
• Ensure coin and check racks are always filled.
• Resolve disputes with guests in Table Games and escalate when needed.
• Develop guest relations by engaging guests, modeling interaction, and making comp decisions.
• Monitor for unusual or questionable activities and report to supervisor.
• Observe team member and guest differences and provide assistance as needed.

Skills

Guest relations

Communication skills

Interpersonal skills

Problem solving

Integrity

Supervisory skills

Education

High School Diploma

College Degree preferred

Job description

Job Description

The incumbent in this position is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled workforce, placing special emphasis on security of Caesars Entertainment assets.

Responsibilities

• Responsible for actively building and retaining customer relations.
• Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success and continuing improvement of team member skills.
• Displays a working knowledge of all table games, house rules, counting methods and procedures covering each.
• Assures that all coin and check racks are always filled.
• Settles disputes that arise from guests in the Table Games area, referring those that are very difficult to the Games Manager.
• Assures guest development by 1) interacting with guests, 2) modeling interactive skills with guests and fellow team members and 3) making comp decisions.
• Remains alert to any unusual or questionable activities being displayed by any Table Games team member or gaming guest and reports any situations to assigned superior.
• Observes problems or differences between Table Games team members and gaming guests and provides assistance if necessary.

Qualifications

• High School Diploma or equivalent; College Degree preferred
• Two or more years dealing experience preferred, with excellent guest service background
• Literate and fluent in English
• Good communication skills, both verbal and written
• Good interpersonal skills, with emphasis in relationship building
• Good problem-solving skills
• Good customer service skills, both internal and external
• Ability to communicate clearly and tactfully
• Ability to add accurately and figure payoffs
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
• Adheres to all regulatory, company and department policies and procedures

Additional Requirements

• Must be able to stand or walk for long periods of time (4 hours).
• Visual and auditory range must include immediate environment.
• Mobility to move about the property
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must have the ability to push, pull, reach, bend, twist, stoop, and kneel.
• Positions that have contact with the public require the ability to work in a noisy environment and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.