Table Games Supervisor: Elite Guest Service Leader

Wynnresorts; Everett (MA); On-site; USD 43,000 - 61,000; Full time

Job summary

Encore Boston Harbor is seeking a Casino Supervisor for the table games area to deliver top-tier guest service on the casino floor. You will supervise dealers, monitor game play, and ensure compliance with state regulations while maintaining a welcoming, professional atmosphere.

This role requires strong communication, the ability to handle high-pressure situations, and a commitment to safety and procedure. Previous casino supervisory experience and a high school diploma are preferred.

Qualifications

• High school degree or equivalent required.
• Hospitality or casino experience preferred.
• 4+ years in a regulated casino as a dealer/dual rate.
• Minimum 3 years of supervisory experience preferred.
• Willingness to work beyond standard hours.
• Ability to learn new processes and be detail-oriented.

Responsibilities

• Adheres to Encore Boston Harbor standards and procedures.
• Execute departmental goals and monitor operational effectiveness.
• Maintain records and report on policies and procedures.
• Enforce internal policies, state laws, and controls.
• Deliver maximum level of service and assist guests.

Skills

Guest service

English communication

Team leadership

Education

High school degree or equivalent

Job description

Encore Boston Harbor is seeking a Casino Supervisor for the table games area to deliver top-tier guest service on the casino floor. You will supervise dealers, monitor game play, and ensure compliance with state regulations while maintaining a welcoming, professional atmosphere.

This role requires strong communication, the ability to handle high-pressure situations, and a commitment to safety and procedure. Previous casino supervisory experience and a high school diploma are preferred.