Warehouse Shift Supervisor — Lead Inventory & Guest Service

Encore Boston Harbor; Everett (MA); On-site; USD 65,000 - 75,000; Full time

Job summary

Encore Boston Harbor is seeking a Shift Supervisor – Warehouse to oversee daily warehouse operations, ensure security, accurate inventory tracking, and timely staffing. The role emphasizes adherence to Encore standards and delivering excellent guest and team member experiences.

Requirements include 21+ years old, MA gaming license, a high school degree (or equivalent), and 2 years in warehouse with leadership exposure.

Qualifications

• Age, Gaming and Certifications: 21 years of age or above.
• Education and/or Experience: High school degree or equivalent required.
• Bachelor’s Degree in a related field or equivalent experience preferred.
• Minimum 2 years of warehouse and receiving experience required, with a prior leadership role preferred.
• Fluency in English required, second language a plus.

Responsibilities

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
• Participates in short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.
• Supervises daily activities to maintain departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Supports the management and performance of team members under his/her area of responsibility.
• Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced.
• Facilitates communication by organizing and presiding over regularly scheduled meetings with team members within the department and with other departments as appropriate.
• Supports hiring, performance management, and employee engagement within the department. Provides training opportunities, constructive and positive feedback to team members within area of responsibility. Creates a motivating environment.
• Provides professional internal and external guest service, which may require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate.
• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
• Must have the ability to promote positive, fair, and ethical relations with all team members, with all Encore contractors, and in all interactions within the Host and Surrounding Communities, as an ambassador of the Encore brand.
• Responsible for automated inventory systems, maintaining integrity of inventory.
• Ensures compliance with all warehouse standards and procedures.
• Supervises all inventory and non-inventory items and manages these assets to achieve the most appropriate stock levels and ordering schedules.
• Assists in conducting monthly inventories in order to report and reduce variances.
• Monitors vendors by assessing user satisfaction to assure best service.
• Schedules shipments in and out of property, ensuring adequate supplies and inventory.
• Manages all hazardous communications to departments ensuring compliance with OSHA laws, as well as making needed operational changes to comply with safety standards.
• Works with Warehouse Manager to supervise warehouse staffing levels.

Education

High school degree or equivalent

Bachelor’s Degree in a related field or equivalent experience

Tools

Microsoft Office

Job description

Encore Boston Harbor is seeking a Shift Supervisor – Warehouse to oversee daily warehouse operations, ensure security, accurate inventory tracking, and timely staffing. The role emphasizes adherence to Encore standards and delivering excellent guest and team member experiences.

Requirements include 21+ years old, MA gaming license, a high school degree (or equivalent), and 2 years in warehouse with leadership exposure.