Casino Service Supervisor (Minimum Four Games Preferred)

Wynnresorts; Everett (MA); On-site; USD 43,000 - 61,000; Full time

Job summary

Encore Boston Harbor is seeking a Casino Supervisor for the table games area to deliver top-tier guest service on the casino floor. You will supervise dealers, monitor game play, and ensure compliance with state regulations while maintaining a welcoming, professional atmosphere.

This role requires strong communication, the ability to handle high-pressure situations, and a commitment to safety and procedure. Previous casino supervisory experience and a high school diploma are preferred.

Qualifications

• High school degree or equivalent required.
• Hospitality or casino experience preferred.
• 4+ years in a regulated casino as a dealer/dual rate.
• Minimum 3 years of supervisory experience preferred.
• Willingness to work beyond standard hours.
• Ability to learn new processes and be detail-oriented.

Responsibilities

• Adheres to Encore Boston Harbor standards and procedures.
• Execute departmental goals and monitor operational effectiveness.
• Maintain records and report on policies and procedures.
• Enforce internal policies, state laws, and controls.
• Deliver maximum level of service and assist guests.

Skills

Guest service

English communication

Team leadership

Education

High school degree or equivalent

Job description

Hourly Pay: $37.85 - $37.85

The Encore Boston Harbor Casino Supervisor is responsible for front line guest service on the casino floor in the table games area. This includes dealer supervision, game protection, ability to calculate average bets, assisting guests with various needs and enforcing all departmental procedures and state regulations. Key responsibility is to provide outstanding guest service and contribute to positive guest experience.

JOB RESPONSIBILITIES:

• Adheres to as well as ensures all Encore Boston Harbor core values, property and department standards are implemented and applied.
• Participate in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.
• Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Verifies that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department.
• Delivers and maintains a maximum level of service.
• Contributes to company-wide communication and best practices.
• Keeps informed of all new developments within the department.
• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high‑pressure situations.
• Greets and welcomes customers as they enter the gaming area.
• Promotes exemplary guest service by demonstrating full knowledge of games in play, special events/activities, casino promotions and operation information.
• Supports close floor surveillance over assigned area in order to detect any irregularities on the part of players or established procedures.
• Assists guest needs by communication with customer service/beverage, transportation, VIP, etc.
• Works with safety as a priority, and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job‑related duties as assigned.

JOB REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age, Gaming and Certifications:

• 21 years of age or above.
• Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

Education and/or Experience:

• High school degree or equivalent required. Hospitality or casino experience preferred.
• Outstanding organizational and interpersonal skills, as well as excellent attention to detail.
• Must have a minimum of 4 years experience in a regulated casino environment as a dealer / dual rate.
• At least 3 years of supervisory experience preferred.
• Requires a willingness to work beyond the boundaries of an average work day.
• Must be able to work proficiently with deadlines and disciplined to work without constant guidance and supervision.
• Must possess a positive, "whatever it takes" attitude.
• Must have an open mind and willingness to learn new processes, concepts, and ways of approaching analysis

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Conversational English required. Ability to write instructions. Ability to effectively present information.

Mathematical Skills & Reasoning Ability:

Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request.

Physical Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is regularly required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of standing/walking.

Work Environment:

The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functio