Slot Operations Lead & Guest Experience Champion

160 Hard Rock Casino Cincinnati LLC; Cincinnati (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

160 Hard Rock Casino Cincinnati LLC is seeking a Slot Operations Dual Rate Supervisor to oversee Slot Operations and step in as a slot attendant when needed. The role focuses on delivering world‑class hospitality, loyalty, and legendary guest experiences in a fast-paced setting.

Responsibilities include hiring, training, and guiding staff, enforcing procedures, and protecting gaming operations from loss. Strong coaching, communication, and leadership are essential to succeed.

Qualifications

• Must possess strong coaching and leadership skills.
• Demonstrated ability to communicate effectively, verbal and written.
• Strong organizational and analytical skills.

Responsibilities

• Oversee Slot Operations as assigned and supervise as needed.
• Hire, train and develop departmental staff and procedures.
• Ensure compliance with gaming laws and internal controls.
• Improve guest service scores and protect operations from loss.

Skills

Coaching

Leadership

Communication

Analytical skills

Computer literacy

Education

Associates degree or equivalent

2+ years leadership/experience

Tools

Customer management system

Job description

160 Hard Rock Casino Cincinnati LLC is seeking a Slot Operations Dual Rate Supervisor to oversee Slot Operations and step in as a slot attendant when needed. The role focuses on delivering world‑class hospitality, loyalty, and legendary guest experiences in a fast-paced setting.

Responsibilities include hiring, training, and guiding staff, enforcing procedures, and protecting gaming operations from loss. Strong coaching, communication, and leadership are essential to succeed.