Table Games Dual Rate - Dealer/Supervisor

Hard Rock Casino Cincinnati; Cincinnati (OH); On-site; USD 52,000 - 72,000; Full time

Job summary

Hard Rock Cincinnati is seeking a Table Games Dual Rate Supervisor/Dealer to supervise selected table games and to step in as a dealer as needed. The role focuses on world-class hospitality, loyalty-building, and legendary guest experiences while maintaining operational savvy, resilience, and professional conduct.

The position requires strong leadership, coaching skills, and knowledge of Ohio gaming regulations.

Qualifications

• Professional dealing experience required and must have blackjack (all variants) and all carnival games along with one of the following games or combinations: Craps Roulette

Responsibilities

• Leads and supports table games dealers to deliver legendary customer service.
• Ensures dealers have training and tools to perform as service professionals.
• Oversees operational integrity and game compliance.
• Tracks guest play and relays information to supervisor.
• Handles guest concerns quickly and professionally.
• Executes changes in table game limits to meet demand.

Skills

Table games dealing

Leadership

Customer service

Tools

Casino floor software

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description: Table Games Dual Rate Overview

The Table Games Dual Rate Supervisor will serve as a supervisor and dealer, when needed. As a Supervisor they will oversee the operations of selected table games in an assigned pit. In both roles they will ensure world‑class hospitality, building loyalty, and creating legendary experiences for both guests and employees. Both roles are fast‑paced and require operational savvy, unwavering enthusiasm and resilience, and a passion for excellence.

Supervisor Responsibilities:

• Leads and supports table games dealers in order to create legendary customer service.
• Ensures table games dealers have the training, tools and mindset to enable them in their positions as service professionals.
• Ensures operational and game integrity.
• Tracks guest play and relays all pertinent information to immediate Supervisor
• Settles minor disputes in a professional and timely manner
• Handles guest concerns quickly and efficiently
• Executes changes in table games limits to meet the customer demand and needs of the business
• Informs Asst. Shift Manager and Surveillance team of unnatural or irregular play
• Maintains bank floats
• Reports significant cash and check transactions
• Verifies issuance of credit after all necessary signatures are confirmed
• Verbally informs Asst. Shift Manager of disputes on game
• Knows and abides by Ohio CCC regulations, internal controls and company policies and procedures
• Always presents oneself as a credit to Hard Rock Cincinnati and encourages others to do the same
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

Dealer Responsibilities:

• Delivers great customer service by dealing all games offered by Hard Rock Cincinnati Casino in a friendly and helpful manner with an upbeat/positive attitude.
• Assists in training guests not familiar with various table games products.
• Promotes table and poker games and serves guests while standing on dead games.
• Demonstrates an effective working knowledge of dealing policies and gaming procedures
• Deals games in accordance with internal controls, Ohio Casino Control Commission regulations and company policy.
• Able to maintain applicable departmental dealer efficiency metrics.
• Informs Supervisor and/or Manager of unnatural or irregular play and disputes on game
• Safeguard casino assets.
• Responsible for the protection and control of the game.
• Conducts the games in accordance with Company policies and ensures compliance with company policies, procedures and gaming regulatory requirements,
• Verify and sign for Fills, Credits, Marker Issuance, and all documentation’s listed in Hard Rock Cincinnati Casino Internal Controls.
• Handling guest transactions and notifying Floor Supervisor of any irregularities.
• Exchange currency for gaming chips and pay or collect bets according to house rules in an accurate manner.
• Advises Floor Supervisor of any disputes or arguments that may arise during the game.
• Promote outstanding guest relations.
• Perform other duties as assigned.
• Assists in training guests not familiar with various table games products.
• Demonstrates an effective working knowledge of dealing policies and gaming procedures.
• Able to maintain applicable departmental dealer efficiency metrics.
• Presents oneself in a polished, professional and service‑minded way and encourages others to do the same.

Must possess strong coaching and leadership skills. Demonstrated ability to communicate effectively, both verbal and written. Demonstrated ability to deal effectively with employees at all levels. Strong organizational and analytical skills. Computer literacy. Ability to handle complex and emotional issues. Act as a role model to other employees and always leads by example. Adhere to all regulatory, company and department policies and procedures. Must project professionalism and possess excellent verbal and written communication skills. Professional appearance. Team player.

Qualifications

• Professional dealing experience required and must have blackjack (all variants) and all carnival games along with one of the following games or combinations: Craps Roulette

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high‑stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number‑one job is to bring fun and excitement to our team members and our guests!