Table Games Shift Leader - Elevate Guest Experience

Monarch-Casino-Resort-Spa-1; Black Hawk (CO); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Company matched 401k

Paid time off

Job summary

Monarch Casino Resort Spa in Black Hawk, Colorado seeks a Table Games Shift Manager to oversee daily operations, lead table games staff, and ensure compliant, guest-focused service in a fast-paced resort environment.

The role requires strong leadership, judgment, and knowledge of table games, with a focus on driving revenue, guest satisfaction, and regulatory adherence on every shift.

Qualifications

• Minimum of 3–5 years of progressive Table Games leadership experience in a casino environment.
• Strong guest service, conflict resolution, and communication skills.
• Ability to obtain and maintain a Colorado Gaming License or other required gaming credentials.

Responsibilities

• Oversee all Table Games operations during assigned shifts, ensuring efficiency and compliance.
• Supervise table games team members to maintain high performance and guest service.
• Monitor game activity, staffing, and floor conditions for smooth operations.
• Ensure games are conducted accurately and in accordance with rules and procedures.
• Promote exceptional guest experience and resolve concerns professionally.

Skills

Table Games leadership

Guest service

Regulatory compliance

Staff coaching

Decision making

Job description

Monarch Casino Resort Spa in Black Hawk, Colorado seeks a Table Games Shift Manager to oversee daily operations, lead table games staff, and ensure compliant, guest-focused service in a fast-paced resort environment.

The role requires strong leadership, judgment, and knowledge of table games, with a focus on driving revenue, guest satisfaction, and regulatory adherence on every shift.