Table Games Shift Leader - Elevate Guest Experience

Monarch-Casino-Resort-Spa-1; Black Hawk (CO); Vor Ort; USD 85.000 - 115.000; Vollzeit

Benefits dieser Stelle

Health, dental, and vision insurance

Company matched 401k

Paid time off

Zusammenfassung

Monarch Casino Resort Spa in Black Hawk, Colorado seeks a Table Games Shift Manager to oversee daily operations, lead table games staff, and ensure compliant, guest-focused service in a fast-paced resort environment.

The role requires strong leadership, judgment, and knowledge of table games, with a focus on driving revenue, guest satisfaction, and regulatory adherence on every shift.

Qualifikationen

• Minimum of 3–5 years of progressive Table Games leadership experience in a casino environment.
• Strong guest service, conflict resolution, and communication skills.
• Ability to obtain and maintain a Colorado Gaming License or other required gaming credentials.

Aufgaben

• Oversee all Table Games operations during assigned shifts, ensuring efficiency and compliance.
• Supervise table games team members to maintain high performance and guest service.
• Monitor game activity, staffing, and floor conditions for smooth operations.
• Ensure games are conducted accurately and in accordance with rules and procedures.
• Promote exceptional guest experience and resolve concerns professionally.

Kenntnisse

Table Games leadership

Guest service

Regulatory compliance

Staff coaching

Decision making

Jobbeschreibung

Monarch Casino Resort Spa in Black Hawk, Colorado seeks a Table Games Shift Manager to oversee daily operations, lead table games staff, and ensure compliant, guest-focused service in a fast-paced resort environment.

The role requires strong leadership, judgment, and knowledge of table games, with a focus on driving revenue, guest satisfaction, and regulatory adherence on every shift.