Table Games Shift Manager

Monarch Black Hawk, Inc.; United States; On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Paid Time Off

Paid holidays

Medical, dental, vision, life, and/or 

401(k) retirement plan with company 
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Free or subsidized team member meals

Subsidized transportation options to

Free parking

Education reimbursement

Career development and advancement

Job summary

Monarch Casino Resort Spa in Black Hawk, Colorado, is seeking a Table Games Shift Manager to lead daily operations, ensure compliance, and deliver outstanding guest service. You will supervise dealers and supervisors, manage scheduling, monitor game activity and profitability, and partner with leadership to drive revenue while maintaining safety and integrity.

The ideal candidate has 3–5 years in table games leadership, strong communication, and a proven record of coaching teams in a fast-paced

Qualifications

• 3–5 years of progressive Table Games leadership in a casino.
• Strong knowledge of table games: Blackjack, Craps, Roulette, Baccarat, Poker-based games.
• Ability to supervise floor operations and lead teams in a fast-paced guest-facing environment.
• Knowledge of Colorado gaming regulations and internal controls.

Responsibilities

• Oversee all Table Games operations during assigned shifts, ensuring compliance and profitability.
• Supervise dealers and supervisors to maintain high standards.
• Monitor game activity, limits, staffing, and guest volume on the floor.
• Ensure accuracy and fairness in table games and adherence to house rules.
• Support guest service by addressing concerns professionally.
• Coordinate with Surveillance and other departments to ensure safe operations.

Skills

Table Games leadership

Guest service focus

Regulatory compliance

Team leadership

Analytical math skills

Tools

Casino management systems

Office applications

Job description

At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Title: Table Games Shift Manager

Location: Monarch Casino Resort Spa - Black Hawk, Colorado

Status: Full-Time

Salary: $100,000

Job Overview

Monarch Casino Resort Spa is seeking a professional, guest-focused, and results-driven Table Games Shift Manager to oversee daily Table Games operations during assigned shifts. This leadership role is responsible for maintaining an exciting, compliant, and service-oriented gaming environment while supporting operational efficiency, team member performance, and revenue goals. The Table Games Shift Manager provides hands‑on leadership across table games operations, supervises floor leadership and dealers, ensures compliance with Colorado gaming regulations and internal controls, and delivers an exceptional guest experience consistent with Monarch’s standards of excellence. The ideal candidate is a confident casino operations leader with strong knowledge of table games, excellent judgment, and the ability to manage people, guest situations, and business priorities in a fast‑paced resort environment.

Key Responsibilities

• Oversee all Table Games operations during assigned shifts, ensuring games are operated efficiently, professionally, and in compliance with company policies, internal controls, and applicable gaming regulations.
• Supervise, coach, and support Table Games team members, including supervisors, dealers, and assistant shift leadership, to maintain high standards of performance and guest service.
• Monitor game activity, table limits, staffing levels, guest volume, and overall floor conditions to ensure smooth and profitable operations.
• Ensure all table games are conducted accurately, fairly, and in accordance with established procedures, house rules, and regulatory requirements.
• Promote an exceptional guest experience by engaging with guests, resolving concerns professionally, and supporting a welcoming and energetic casino environment.
• Partner with Table Games leadership to implement operational strategies that drive revenue, improve service quality, increase market share, and support department goals.
• Monitor team member performance and provide timely coaching, feedback, recognition, and corrective guidance when appropriate.
• Assist with scheduling, labor planning, shift assignments, and coverage needs to ensure appropriate staffing levels based on business demand.
• Review and ensure accuracy of required paperwork, reports, fills, credits, ratings, markers, incident documentation, and other operational records.
• Maintain awareness of gaming trends, player activity, irregular play, suspicious activity, and potential compliance concerns.
• Support investigations involving guest disputes, procedural errors, suspicious gaming activity, or team member conduct issues.
• Ensure compliance with Title 31 requirements, Colorado gaming regulations, company policies, and internal control procedures.
• Coordinate with Surveillance, Security, Cage, Compliance, Player Development, and other departments as needed to support safe and compliant casino operations.
• Assist in training and developing team members to improve technical skills, service delivery, regulatory knowledge, and leadership readiness.
• Maintain a visible leadership presence on the casino floor and model professionalism, integrity, accountability, and excellent guest service.
• Handle guest and team member issues with discretion, sound judgment, and a calm, solutions-focused approach.
• Support department initiatives related to operational improvement, profitability, guest satisfaction, and team member engagement.
• Perform additional duties as assigned by Table Games or Casino Operations leadership.

Qualifications

• Minimum of 3–5 years of progressive Table Games leadership experience in a casino environment.
• Strong working knowledge of common table games such as Blackjack, Craps, Roulette, Baccarat, Poker-based table games, and other casino games as applicable.
• Demonstrated ability to supervise casino floor operations and lead teams in a fast-paced, guest-facing environment.
• Knowledge of casino policies, table games procedures, internal controls, and gaming regulatory requirements.
• Ability to obtain and maintain a Colorado Gaming License or other required gaming credentials.
• Strong guest service, conflict resolution, and communication skills.
• Ability to make sound decisions quickly while maintaining professionalism and regulatory compliance.
• Strong mathematical skills, including the ability to calculate payouts, odds, fills, credits, markers, and other table games transactions.
• Ability to read, understand, and enforce company policies, procedures, and regulatory standards.
• Proficiency with basic computer systems, casino management systems, player rating systems, and standard office applications.
• Ability to work flexible schedules, including nights, weekends, holidays, and varying shifts based on business needs.
• Experience in a high-volume casino, resort, or hospitality‑gaming environment.
• Strong knowledge of Colorado gaming regulations and Title 31 requirements.
• Experience coaching, training, and developing Table Games supervisors and dealers.
• Demonstrated ability to analyze gaming performance, labor utilization, guest trends, and operational opportunities.
• Knowledge, Skills, and Abilities Commitment to confidentiality, integrity, and ethical conduct.
• Must be able to stand and walk for extended periods during assigned shifts.
• Must be able to work in a fast-paced casino environment with frequent guest and team member interaction.
• Must be able to hear and communicate clearly in a casino floor environment.
• Must have sufficient visual ability to monitor game activity, verify documentation, and observe guest and team member interactions.
• May be required to bend, reach, lift, or move items as needed in the normal course of casino operations.
• Must be able to work varied shifts, including evenings, weekends, holidays, and peak business periods.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Benefits and Perks

Monarch Casino Resort Spa offers a comprehensive benefits package for eligible team members, which may include:

• Paid Time Off
• Paid holidays
• Medical, dental, vision, life, and disability insurance
• 401(k) retirement plan with company match
• Free or subsidized team member meals
• Subsidized transportation options to Black Hawk
• Free parking
• Education reimbursement
• Career development and advancement opportunities
• Team member discounts and recognition programs

Benefit eligibility may vary based on employment status, hours worked, and plan requirements.

Monarch Casino Resort Spa is an Equal Opportunity Employer.

Employment decisions are based on qualifications, experience, merit, and business needs.

The company does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, veteran status, or any other status protected by applicable law.

An estimated salary for this position would be:

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride.

Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for.

Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.

Discover the rewarding opportunities at Monarch Casino Resort Spa in Black Hawk, Colorado, where every aspect is designed to make both you and the guest feel valued and inspired.

From our upscale amenities like a luxurious spa and fine dining to our vibrant, team-focused culture, you'll find a place where your career can flourish.

We’re passionate about supporting your growth with clear career paths, ongoing training, and ample chances for internal promotion.

Our friendly environment encourages respect, camaraderie, and a true sense of family.

Plus, with competitive wages, fantastic benefits, and flexible scheduling, we aim to help you balance work and life seamlessly.

Being part of the Black Hawk community means more than just a job—it’s about creating meaningful connections and making a positive impact.

From personalized onboarding to fun workplace events, we ensure your experience with us is nothing short of exceptional.

At Monarch, we blend the excitement of a premier gaming destination with the luxury of a top-tier resort, all while putting our Team Members first.

Join us and discover a place where you can grow, succeed, and be truly appreciated.

Monarch Casino Resort Spa in Black Hawk, Colorado, is a luxury resort and casino that combines high-energy gaming with sophisticated amenities.

Our resort features 516 elegant rooms with mountain views, over 60,000 square feet of gaming space, a rooftop spa with treatments and an infinity pool, 4 of Colorado’s best restaurants, and event spaces for entertainment and celebrations.

Founded to redefine hospitality in a small-town setting, we are part of Monarch Casino & Resort, Inc., with a mission to create memorable experiences for guests and opportunities for Team Members.

We are committed to community engagement, supporting local organizations and sustainability practices.

At Monarch, our culture emphasizes integrity, high standards of excellence, and team empowerment through training and career development.

We aim to be a destination that nurtures aspirations, fosters relationships, and sets industry standards.

"We may not be the biggest casino company, but we are the strongest."