Table Games Pit Supervisor: Elevate Guest Experience

PENN Entertainment, Inc.; Joliet (IL); Presencial; USD 65 000 - 90 000; Tempo integral

Resumo da oferta

PENN Entertainment in Joliet, IL is seeking a Table Games Shift Supervisor to oversee the daily operation of a designated shift, supervise staff, ensure game integrity and customer service excellence, and meet performance goals.

You will monitor compliance with internal controls, manage schedules, support budget processes, and maintain confidentiality while delivering outstanding guest experiences.

Qualificações

• Associates degree or minimum of three years in a Table Games leadership role.
• Thorough knowledge of Table Games operations and procedures.
• Strong communication and problem-solving abilities.

Responsabilidades

• Supervise staff and daily management of a designated shift in Table Games.
• Monitor game procedures, protection, and operational integrity.
• Schedule coordination, budgeting support, and guest satisfaction focus.
• Ensure compliance with internal controls and regulatory requirements.
• Maintain confidentiality and handle guest concerns professionally.
• Oversee chip/cash handling, inventories, and payouts accuracy.

Conhecimentos

Communication skills

Conflict resolution

Leadership

Customer service

Diplomacy

Formação académica

Associate degree or 3 years Table Games leadership experience

Ferramentas

Microsoft Excel

Table Games operating systems

Descrição da oferta de emprego

PENN Entertainment in Joliet, IL is seeking a Table Games Shift Supervisor to oversee the daily operation of a designated shift, supervise staff, ensure game integrity and customer service excellence, and meet performance goals.

You will monitor compliance with internal controls, manage schedules, support budget processes, and maintain confidentiality while delivering outstanding guest experiences.