Table Games Floor Lead — Drive Profit & Guest Experience

Argosy Casino Alton; Alton (IL); On-site; USD 50,000 - 61,000; Full time

Job summary

PENN Entertainment in Illinois is seeking a Table Games Supervisor to lead the department, supervise staff, and uphold high standards of guest service and profitability. This role requires coordinating schedules, managing budgets, and implementing strategies for revenue growth, while ensuring regulatory compliance and security of gaming equipment.

The successful candidate will have an Associates Degree in a related field and at least one year of experience in table games, with strong

Qualifications

• Associates Degree (A.A.) in related field required.
• One-year experience in Table Games or equivalent preferred.
• Flexibility to work all shifts including holidays, nights, weekends.

Responsibilities

• Supervises staff and management in the table games department; supports and monitors performance and profit objectives.
• Coordinates scheduling and ensures guest satisfaction; addresses scheduling concerns.
• Assists in budgeting for the department and reports budget concerns to management.
• Collaborates with shifts to implement customer service strategies for revenue growth and expense management.
• Maintains accountability for gaming equipment, inventories, and table game integrity.
• Ensures compliance with regulatory requirements and confidential handling of department information.

Skills

Excellent communication

Customer service

Education

Associates Degree (A.A.) in related field

Tools

Microsoft Excel/Word

Table Games systems

Job description

PENN Entertainment in Illinois is seeking a Table Games Supervisor to lead the department, supervise staff, and uphold high standards of guest service and profitability. This role requires coordinating schedules, managing budgets, and implementing strategies for revenue growth, while ensuring regulatory compliance and security of gaming equipment.

The successful candidate will have an Associates Degree in a related field and at least one year of experience in table games, with strong