Supervisor - Table Games

Bally's Corporation; Tiverton (RI); On-site; USD 55,000 - 85,000; Full time

Job summary

Bally's Lincoln Casino Resort in Rhode Island is seeking a Floor Manager to oversee table games operations and lead dealers. You will supervise conduct of games, ensure compliance, and build guest relationships to drive loyalty and return visits.

The role requires strong supervisory, customer service, and leadership skills, plus experience with table game rules, reporting, and risk controls. Some lifting and standing in a loud environment is expected.

Qualifications

• Three years of table games experience.
• Knowledge of casino games rules and regulations for at least two major table games.
• Ability to write reports.
• Ability to calculate mathematical solutions.
• Excellent customer service and communication skills.
• Strong management and leadership abilities.
• Ability to evaluate personnel.
• Must be able to lift 25 pounds.
• Ability to walk/stand during shift in loud, smoky environment.

Responsibilities

• Supervise operation and conduct of assigned table games.
• Rate player action in Table Management System.
• Verify payoffs of wagers.
• Track game bankroll and win/loss of responsible games.
• Train, supervise and conduct dealers.
• Ensure safety and security of gaming equipment and company assets.
• Maintain compliance with federal and state gaming regulations.
• Act as a Floor Manager when needed.
• Build relationships to foster customer loyalty and return visitation.
• Uphold company objectives, procedures and internal controls.

Skills

Table games supervision

Customer service

Leadership

Report writing

Math calculations

Communication skills

Team management

Time management

Physical stamina

Tools

Table Management System

Job description

Description

Job Responsibilities

• Implements customer service programs in responsible areas.
• Monitors guest satisfaction during conduct of Table Games.
• Individually and personally responsible for customer loyalty and return visitation by building relationships through one of a kind customer interaction.
• Directly supervise operation and conduct of assigned table games.
• Accurately rates player action in Table Management System.
• Accurately verifies payoffs of wagers.
• Tracks game bankroll and win / loss of responsible games.
• Responsible for training, supervision and conduct of dealers.
• Responsible for safety and security of gaming equipment and company assets.
• Evaluates probationary employees and Dealers job performance.
• Initiates request for performance documentation.
• Ensures compliance with Federal and State gaming regulations.
• Supports company objectives, procedures and internal controls.
• Implements and reports violations of company EEO policy.
• Responsible for accuracy of documentation and paperwork.
• May act as a Floor Manager

Working Conditions

• Mostly indoors and generally climate-controlled environment, occasionally outdoors
• Noise, smoke, and odors
• Working with others and independently

Bally's Lincoln Casino Resort: About | LinkedIn

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Experience

• Strong table game(s) dealing, supervisory and customer service skills.
• Three Years of appropriate Table Games experience.
• Knowledgeable of casino games rules and regulations for at least 2 major table games.
• Ability to write reports.
• Ability to calculate mathematical solutions.
• Excellent customer service skills.
• Strong Management Skills.
• Excellent Communication Skills.
• Ability to evaluate personnel. (preferred)
• Reading, writing, mathematics, good vision, speaking, hearing, sitting, walking, standing, use of keyboard, use of telephone, working under time pressure and working rapidly for long periods.
• Must be able to lift 25 pounds.
• Must be able to walk/stand during shift without restriction.
• Must be able to work in a loud, smoky environment. (preferred)

Licenses & Certifications

RI Lottery License Ops (required)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.