Systemwide Healthcare Retail Manager

Compass Healthcare; San Antonio (TX); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Retirement Plan

Health & Wellness Programs

Dental & Vision

Job summary

Morrison Healthcare, a Compass Healthcare company, is seeking a System Retail Manager to oversee multiple retail locations within a healthcare system and deliver exceptional customer experiences.

You will lead operations, drive financial performance, and collaborate with hospital leadership, vendors, and support teams to optimize retail performance across sites. Travel between locations and a focus on standards execution are required.

Qualifications

• Bachelor's degree or equivalent experience in related field.
• 5+ years of progressive retail management experience.
• Multi-unit leadership with responsibility for financial performance.
• Knowledge of retail operations, inventory management, and merchandising.
• Experience managing budgets, labor costs, and metrics.
• Proficiency in Microsoft Office and retail reporting.

Responsibilities

• Direct the day-to-day operations of multiple retail locations within the healthcare system.
• Ensure compliance with policies, healthcare requirements, food safety standards, and regulatory guidelines.
• Monitor operational performance and implement process improvements to increase efficiency and customer satisfaction.
• Conduct regular site visits to assess standards, identify opportunities, and provide coaching to management teams.
• Maintain appropriate inventory levels and oversee ordering, merchandising, and product availability.
• Manage profit and loss performance for assigned retail locations.
• Develop and execute strategies to achieve revenue growth, labor management, and expense control targets.
• Analyze financial reports, sales trends, and operational metrics to identify opportunities for improvement.
• Ensure accurate cash handling, inventory controls, and financial reporting procedures.
• Recruit, train, coach, and develop retail management staff and frontline associates.
• Foster a culture of accountability, engagement, and continuous improvement.
• Conduct performance evaluations and create development plans for team members.
• Lead workforce planning initiatives to ensure proper staffing levels.
• Create an environment focused on exceptional customer service.
• Address customer concerns and implement corrective actions as needed.
• Develop promotional initiatives and merchandising strategies to drive traffic and sales.
• Ensure retail environments are welcoming, clean, and visually appealing.
• Build strong partnerships with hospital administrators, department leaders, and key stakeholders.
• Participate in client meetings and provide operational updates and business reviews.
• Collaborate with vendors and suppliers to ensure product quality, cost effectiveness, and service excellence.
• Support system-wide initiatives and strategic growth opportunities.

Skills

Leadership

Multi-unit management

Budgeting

Retail operations

Customer service

Education

Bachelor's degree in Business, Retail Management, Hospitality Management, Healthcare Administration, or related field

Tools

Microsoft Office Suite

Retail reporting systems

Job description

Morrison Healthcare, a Compass Healthcare company, is seeking a System Retail Manager to oversee multiple retail locations within a healthcare system and deliver exceptional customer experiences.

You will lead operations, drive financial performance, and collaborate with hospital leadership, vendors, and support teams to optimize retail performance across sites. Travel between locations and a focus on standards execution are required.