Systemwide Patient Services Leader

Compass Healthcare; Oak Brook (IL); On-site; USD 70,000 - 77,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Paid Parental Leave

Holiday Time Off (varies by site/state

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

FSAs

Job summary

Morrison Healthcare, a Compass Healthcare company, is seeking a System Support Patient Services Manager to provide system-wide support across an 9-hospital acute care network. You will step into Patient Services leadership roles to ensure smooth operations and high patient satisfaction, coordinating between Food & Nutrition Services, Clinical Nutrition, and Nursing.

This role requires a proactive leader with strong communication and a focus on service excellence, with responsibilities spanning

Qualifications

• Associate degree with one (1) year of foodservice experience or bachelor’s degree in food service management, nutrition, or a related field.
• Certified Dietary Manager (CDM), Dietetic Technician Registered (DTR), or Registered Dietitian (RD/RDN) preferred.
• At least one year of foodservice management experience, preferably in an acute care environment.
• ServSafe® certification desirable.
• Strong computer skills, including Microsoft Office, EMR systems, and diet office/foodservice software platforms.
• Strong communication, leadership, and customer-service skills.

Responsibilities

• Assess and support patient foodservice operations at multiple hospitals based on patient population, clinical direction, and facility needs.
• Hire, train, coach, and develop patient services team members across supported locations.
• Ensure compliance with dietary restrictions and modified diets while meeting patient preferences within diet order guidelines.
• Help patient services teams achieve or exceed patient satisfaction goals through high-quality service, accuracy, and responsiveness.
• Ensure compliance with all federal, state, and accrediting-agency regulations, including HIPAA, confidentiality standards, and patient rights policies.
• Participate in—and at times lead—patient satisfaction initiatives, departmental meetings, and facility-wide Quality Assurance/Performance Improvement (QAPI) programs.
• Support tray assembly, delivery, call center/diet office functions, and bedside service workflows depending on facility needs.
• Serve as an operational stabilizer during leadership vacancies, new program rollouts, audits, or periods of increased volume.

Skills

Leadership

Communication

Customer service

Education

Associate degree in Foodservice

Bachelor’s degree in food service management or nutrition

CDM/DTR/RD preferred

ServSafe certification desirable

Tools

Microsoft Office

EMR systems

Diet office software

Job description

Morrison Healthcare, a Compass Healthcare company, is seeking a System Support Patient Services Manager to provide system-wide support across an 9-hospital acute care network. You will step into Patient Services leadership roles to ensure smooth operations and high patient satisfaction, coordinating between Food & Nutrition Services, Clinical Nutrition, and Nursing.

This role requires a proactive leader with strong communication and a focus on service excellence, with responsibilities spanning