System-wide Patient Services Leader

Compass Healthcare; Peoria (IL); On-site; USD 70,000 - 77,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plan

Flexible Time Off

Paid Parental Leave

Job summary

Morrison Healthcare, a Compass Healthcare company, seeks a System Support Patient Services Manager to provide flexible, system-wide leadership across a nine-hospital acute care network. You will guide patient services operations, staff development, and ensure diet compliance and patient satisfaction.

This role requires proactive leadership, coordinating with Food & Nutrition Services, Clinical Nutrition, and Nursing, while maintaining HIPAA and regulatory standards.

Qualifications

• Associate degree with 1 year of foodservice experience.
• CDM/DTR/RD preferred; ServSafe desirable.
• At least 1 year of foodservice management experience, preferably in an acute care environment.
• Strong communication and leadership skills.

Responsibilities

• Assess and support patient foodservice operations at multiple hospitals.
• Hire, train, coach, and develop patient services teams.
• Ensure dietary compliance and patient meal accuracy.
• Improve patient satisfaction and service responsiveness.
• Ensure HIPAA and regulatory compliance.
• Support tray assembly, call center, and bedside service workflows.
• Stabilize operations during leadership vacancies or audits.

Skills

Foodservice mgmt

Team leadership

Customer service

Microsoft Office

EMR systems

Diet software

ServSafe

Communication

Education

Associate degree

Tools

EMR systems

Diet office software

Job description

Morrison Healthcare, a Compass Healthcare company, seeks a System Support Patient Services Manager to provide flexible, system-wide leadership across a nine-hospital acute care network. You will guide patient services operations, staff development, and ensure diet compliance and patient satisfaction.

This role requires proactive leadership, coordinating with Food & Nutrition Services, Clinical Nutrition, and Nursing, while maintaining HIPAA and regulatory standards.