Senior Healthcare Retail Operations Manager

Compass Group USA; San Antonio (TX); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identify Theft Protection

Pet Insurance

Job summary

Morrison Healthcare, a Compass Group company, is seeking a System Retail Manager to oversee multiple hospital retail locations across a healthcare system, ensuring strong financial performance, exceptional customer experiences, and adherence to high standards of quality and service.

The role requires leadership of retail teams, collaboration with hospital leadership, vendors, and support teams to optimize retail performance and patient, visitor, and employee experiences.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 5+ years of progressive retail management experience.
• Multi-unit leadership experience with responsibility for financial performance.
• Strong knowledge of retail operations, inventory management, and merchandising.
• Experience managing budgets, labor costs, and operational metrics.

Responsibilities

• Direct the day-to-day operations of multiple retail locations within the healthcare system.
• Ensure compliance with company policies, healthcare facility requirements, food safety standards, and regulatory guidelines.
• Monitor operational performance and implement process improvements to increase efficiency and customer satisfaction.
• Conduct regular site visits to assess standards, identify opportunities, and provide coaching to management teams.
• Maintain appropriate inventory levels and oversee ordering, merchandising, and product availability.
• Manage profit and loss performance for assigned retail locations.
• Develop and execute strategies to achieve revenue growth, labor management, and expense control targets.
• Analyze financial reports, sales trends, and operational metrics to identify opportunities for improvement.
• Ensure accurate cash handling, inventory controls, and financial reporting procedures.

Skills

Multi-unit leadership

Financial performance

Retail operations

Staff coaching & development

Budget management

Merchandising

Travel between locations

Education

Bachelor's degree in Business, Retail Management, Hospitality Management, Healthcare Administration, or related field

Tools

Microsoft Office Suite

Retail reporting systems

Job description

Morrison Healthcare, a Compass Group company, is seeking a System Retail Manager to oversee multiple hospital retail locations across a healthcare system, ensuring strong financial performance, exceptional customer experiences, and adherence to high standards of quality and service.

The role requires leadership of retail teams, collaboration with hospital leadership, vendors, and support teams to optimize retail performance and patient, visitor, and employee experiences.