System-wide Patient Services Leader

Compass Healthcare; Springfield (IL); On-site; USD 70,000 - 77,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Paid Parental Leave

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Morrison Healthcare, part of Compass Healthcare, seeks a System Support Patient Services Manager to provide system-wide support across a 9-hospital acute care network. You will step into Patient Services leadership roles as needed to ensure smooth operations and strong patient satisfaction, coordinating between Food & Nutrition Services, Clinical Nutrition, and Nursing.

This role suits a proactive, service-oriented leader who thrives in dynamic environments and supports multiple facilities,

Qualifications

• Associate degree with 1 year of foodservice experience or a bachelor’s degree in food service management, nutrition, or a related field.
• CDM, DTR, or RD/RDN preferred.
• At least 1 year of foodservice management experience, preferably in an acute care environment.
• ServSafe certification desirable.
• Strong computer skills, including MS Office, EMR systems, and diet office/foodservice software.

Responsibilities

• Assess and support patient foodservice operations at multiple hospitals.
• Hire, train, coach, and develop patient services staff across locations.
• Ensure compliance with dietary restrictions and diet order guidelines.
• Help teams achieve patient satisfaction goals through high-quality service and responsiveness.
• Ensure compliance with HIPAA and other regulations.
• Lead quality assurance and performance improvement programs.
• Support tray assembly, call center functions, and bedside service workflows.
• Act as stabilizer during leadership vacancies or new program rollouts.

Skills

Foodservice experience

Communication skills

Leadership

Customer service

Computer skills

Education

Associate degree or Bachelor's in related field

Tools

EMR systems

Microsoft Office

Diet office software

Job description

Morrison Healthcare, part of Compass Healthcare, seeks a System Support Patient Services Manager to provide system-wide support across a 9-hospital acute care network. You will step into Patient Services leadership roles as needed to ensure smooth operations and strong patient satisfaction, coordinating between Food & Nutrition Services, Clinical Nutrition, and Nursing.

This role suits a proactive, service-oriented leader who thrives in dynamic environments and supports multiple facilities,