Systems Technician III — IT Support & Mentoring

General Dynamics Information Technology, Inc.; Panama City (FL); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

401K with company match

Health and wellness packages

Internal mobility team

Professional growth opportunities

Paid vacation and holidays

Job summary

General Dynamics Information Technology, Inc. in Panama City Beach, FL is seeking a Systems Technician III to install, maintain and troubleshoot information systems and related hardware, supporting end users and keeping systems running smoothly.

The ideal candidate has 5+ years’ related experience (or an Associate’s with 3+ years), strong customer service, Windows OS and basic networking, and is comfortable going into the office five days a week.

Qualifications

• High School diploma with 5+ years of related experience or an Associate’s degree with 3+ years of related experience.
• Experience supporting end-user computing and customer support.
• Strong written and oral communication.
• Excellent customer service skills.
• Experience with Windows Workstation OS and common applications (Office 365).
• Desktop/laptop and application support experience.
• Support for handheld devices (iOS and Android).
• Solid understanding of basic networking principles.
• Location: in-office Panama City, FL 5x a week.

Responsibilities

• Provides installation, maintenance and troubleshooting support of information systems and peripheral hardware.
• Monitors and responds to hardware and software problems using testing tools.
• Installs and configures applications and related hardware (desktops, servers, peripherals).
• Provides software and system troubleshooting and support.
• Provides technical support and training to end-users.
• Offers guidance and mentoring to less-experienced technicians.
• Maintains current knowledge of relevant technology (desktop support).
• Participates in special projects as required.

Skills

End-user computing support

Customer service

Communication skills

Windows OS knowledge

Networking fundamentals

Desktop/Laptop support

Mobile device support (iOS/Android)

Education

High School diploma

Associates Degree

Tools

Microsoft Windows

Office 365

Printer/Scanner hardware

Job description

General Dynamics Information Technology, Inc. in Panama City Beach, FL is seeking a Systems Technician III to install, maintain and troubleshoot information systems and related hardware, supporting end users and keeping systems running smoothly.

The ideal candidate has 5+ years’ related experience (or an Associate’s with 3+ years), strong customer service, Windows OS and basic networking, and is comfortable going into the office five days a week.