Computer Technician III

Caelum Research Corporation; Arizona; On-site; USD 50,000 - 70,000; Full time

Job summary

Caelum Research Corporation is hiring a Computer Technician III in Arizona. The role requires extensive technical knowledge of hardware and software maintenance, troubleshooting, and incident resolution. Candidates should have a suitable educational background, whether it be a high school diploma with experience or higher degrees in related fields.

The technician will work closely with a team to ensure end-user support and proper system operation, contributing to the overall effectiveness of IT management.

Qualifications

• Experience with hardware and software maintenance and repairs.
• Basic knowledge of networking and IT concepts.
• Proficiency in using diagnostic and help desk tracking tools.

Responsibilities

• Install and configure software and hardware for users.
• Troubleshoot and repair desktop and peripheral devices.
• Manage Active Directory for user systems.

Skills

Installation and configuration

Troubleshooting

Networking concepts

Active Directory management

Incident resolution

Help desk tools knowledge

Security vulnerability remediation

Teamwork

Education

High School/GED with ≥ 7 years experience

Associate’s degree with ≥ 5 years experience

Bachelor’s degree in non-related field with ≥ 5 years experience

Bachelor’s degree in related field with ≥ 3 years experience

Master’s degree in related field with ≥ 1 year experience

Job description

Position Title: Computer Technician III

Security Clearance (Required): Top Secret/SCI

Certifications (Required): Computing Environment, Security+ (or equivalent DOD Directive 8140.01 IAT II) or A+/Network+ (or equivalent DOD Directive 8140.01 IAT I)

Position Description:

• Required technical knowledge of installing, configuring, repairing, and maintaining software, hardware, configurations, and peripherals; isolating equipment/system/software malfunctions and restoring failed equipment to good working order; conducting operational checks and replacing defective parts and assemblies
• Required basic knowledge of networking concepts such as cable making/repair, IP address schema, and LAN implementation and configuration
• Some experience with video teleconferencing systems
• Performing Tier I – 3 deskside incident resolution of workstations, printers and peripheral devices
• While managing Active Directory, tech will be required to approve systems for reimage/wipe and move to correct system active OU or system deleted OU (when selected for this function)
• Ensuring proper computer system setup/operation so that end users can accomplish business tasks
• Maintaining knowledge of diagnostic and help desk request tracking tools, as well as remote and in-person, hands‑on help at the desktop level
• Assisting with network hardware, servers and software installation, troubleshooting and support
• Assisting with Asset Management and Inventory of IT assets
• Assisting with security vulnerability remediation
• Proficiency with Anti‑virus software/configuration
• Returning failed equipment to good working order and demonstrating the equipment to the user
• Working as a team member in the installation, configuration, repair, and maintenance of computer equipment, peripherals, and applications
• Performing repairs and conducting operational checks, and preventive maintenance service on computer systems, related systems, and office equipment
• Working with System Administrators to maintain network
• Perform other duties as required, which may include:

• Accomplishing assigned tasks in closely related fields
• Responding to changes in work schedules and/or locations
• Supporting other sections on the ITSS contract
• Participating in formal, on‑the‑job, and cross‑training

Required Education and Experience:

• High School/GED with ≥ 7 years experience
• Associate’s degree in a directly related field with ≥ 5 years experience
• Bachelor’s degree in a non‑directly related field with ≥ 5 years experience
• Bachelor’s degree in a directly related field with ≥ 3 years experience
• Master’s degree in a directly related field with ≥ 1 year experience

Relevant education must be in an IT discipline related to the assigned program area (e.g., Network Engineering, Network Management, Computer Science, Information Systems, Computer or Software Engineering, Management Information Systems, Computer Forensics/Security, etc.).