IT Systems Technician: Onsite & Helpdesk Support
Integris
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Benefits offered by this job
Job summary
Integris is hiring a Systems Technician to provide frontline technical support for personal computers, printers, and Windows applications. You will be the first point of contact via email or the client portal, with on-site work required at least two days per week and remote work on other days, handling the call queue.
Ideal candidates have 1+ year in service-related IT, basic infrastructure skills, a valid driver’s license, and A+ or O365 Fundamentals credentials.
Qualifications
- Possession of A+ and/or O365 Fundamentals or equivalent on-the-job experience.
- High School Diploma, GED, or equivalent qualification.
Responsibilities
- Manage service intake via email and the client portal.
- Conduct basic troubleshooting for non complex issues in single-user environments.
- Document troubleshooting activities in the ticketing system.
- Support Professional Services with client onsite deployment as needed.
- Adhere to established client support documentation.
- Be onsite at least two days per week and handle the call queue on other days.
Skills
Education
Tools
Job description
Integris is hiring a Systems Technician to provide frontline technical support for personal computers, printers, and Windows applications. You will be the first point of contact via email or the client portal, with on-site work required at least two days per week and remote work on other days, handling the call queue.
Ideal candidates have 1+ year in service-related IT, basic infrastructure skills, a valid driver’s license, and A+ or O365 Fundamentals credentials.
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