Hybrid IT Helpdesk Technician - Desktop & End-User Support

Flagship Financial Group; Tempe (AZ); Hybrid; USD 55,000 - 78,000; Full time

Job summary

Flagship Financial Group in Tempe, AZ is seeking a Support Technician to join our hybrid IT team. You will handle daily user support, manage desktops/laptops, and assist with corporate applications and ticketing processes.

The ideal candidate has 3–5 years in IT helpdesk, strong knowledge of Windows, Office 365, Active Directory, Entra ID, Azure, Intune, and hardware setup. A+ or Network+ is preferred, and you will work four days onsite with travel as needed.

Qualifications

• 3–5 years in IT Helpdesk/Desktop Support capacity required.
• Knowledge of Windows Platforms (10 and 11) and Microsoft Office 365 Suite.
• Experience with SCCM, Active Directory, Entra ID, Azure, InTune and Apple iOS devices.
• GED or high school diploma required.
• A+ or similar; Network+ or Security+ or similar preferred.

Responsibilities

• Support user community daily.
• Provide support for corporate applications and desktops/laptops for local and remote users.
• Update and close tickets in the help desk system.
• Maintain documentation and knowledge base for IT procedures.
• Collaborate with Endpoint Engineering to stay updated on software and patches.
• Identify trends in incidents and assist Level I & II staff.
• Setup computers for new users and deliver equipment to multiple locations.
• Manage Role Based Access and user accounts across apps.

Skills

Windows

Office 365

SCCM

Active Directory

Entra ID

Azure

Intune

Apple iOS

Support/Ticket Systems

Hardware knowledge

Education

High school diploma

Tools

PC hardware

Remote desktop tools

Ticketing system

Job description

Flagship Financial Group in Tempe, AZ is seeking a Support Technician to join our hybrid IT team. You will handle daily user support, manage desktops/laptops, and assist with corporate applications and ticketing processes.

The ideal candidate has 3–5 years in IT helpdesk, strong knowledge of Windows, Office 365, Active Directory, Entra ID, Azure, Intune, and hardware setup. A+ or Network+ is preferred, and you will work four days onsite with travel as needed.