Systems Support Specialist IV

Toshiba America Business Solutions; Indiana (PA); Remote; USD 36,000 - 50,000; Full time

Benefits offered by this job

Monthly bonus

Auto-reimbursement (travel)

Company phone

Benefits package

Job summary

Toshiba America Business Solutions is seeking a Systems Support Specialist IV for a remote role in the United States. Ideal candidates are in New York, New England, Indiana or Michigan and will troubleshoot networks, connectivity, systems and applications to resolve issues efficiently.

You will perform root cause analysis, monitor systems, and work with customer IT personnel to ensure secure, reliable operation. Some travel to sites may be required.

Qualifications

• Associate degree or equivalent.
• 60characters are allowed

Responsibilities

• Perform root cause analysis of presented problems.
• Troubleshoot and resolve complex systems problems in the most efficient and cost-effective manner.
• Monitor systems regularly to accept and/or reject network site surveys present and take appropriate action.
• Perform confirmation tests as directed.
• Work with customers to resolve technical issues.
• Interface heavily with customer IT personnel.

Skills

Networking

System support

Connectivity

Software

Troubleshooting

IT security

Scripting

Cloud apps

Education

Associate degree or equivalent

Tools

Document Lifecycle

Job description

Join Toshiba America Business Solutions as a Systems Support Specialist IV

Toshiba America Business Solutions, a leader in digital technology, has an excellent opportunity for a Systems Support Specialist IV. This is a remote position, and ideal candidates should be in the following areas New York, New England, Indiana or Michigan. Toshiba is an industry leader in equipment, digital displays, document security, and software solutions that keep businesses running brilliantly and efficiently.

As a Systems Support Specialist, you will enjoy making a positive impact on the business and our customers through troubleshooting complex technical problems related to networks, connectivity, systems, and applications.

Your core focus as Field Service Technician will be to provide remote and on-site repair of system problems in the most efficient and cost-effective manner.

What You’ll Do

• Perform root cause analysis of presented problems.
• Troubleshoot and resolve complex systems problems in the most efficient and cost-effective manner.
• Monitor systems regularly to accept and/or reject network site surveys present and take appropriate action.
• Perform confirmation tests as directed.
• Work with customers to resolve technical issues.
• Interface heavily with customer IT personnel.

What You’ll Bring

• Associate degree or equivalent.
• A minimum of 5 years increasingly responsible experience in a combination of the following areas; Networking systems, systems support, interfaces, connectivity and related software.
• Demonstrated experience with information & Document Lifecycle process, products and services.
• Knowledgeable in hardware and software industry.
• Demonstrate comfort with installation and upgrades; Must have experience with multifunctional devices.
• Experience in cloud applications, IT Infrastructure & Security and systems integration.
• Expertise in workflows, processes, and scripting.
• Valid Driver’s License and must be able to travel to sites periodically
  

Earn Well

• Hourly Range: $26.30-$35.99, depending on experience.
• Monthly Performance Based Bonus
• Auto- reimbursement Program (when traveling)
• Company Phone

Benefits

• Medical, dental, and vision coverage
• 401(k) plan with match and company provided life insurance
• Employee Assistance Programs, pre-tax spending accounts, pet insurance, and employee discounts
• Generous paid holidays, vacation & sick/personal business/volunteer days
• Opportunities for career growth within a global technology organization

About Us

Toshiba America Business Solutions is a leader in digital technology, delivering innovative print, document management, and workflow solutions that help organizations across a wide range of industries.