Yardi Help Desk Software Support Lead

PRIDEROCK CAPITAL MANAGEMENT, LLC; Town of Florida (NY); Remote; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Disability insurance

Job summary

A property management firm is seeking a Help Desk Software Support Lead to assist multi-family residential and student housing properties. The ideal candidate should possess experience in property management and proficiency in Yardi, with strong communication and analytical skills. This full-time position involves training staff, responding to help desk queries, and providing support across various departments. Medical and vision insurance, 401(k), and disability insurance are included in the benefits.

Qualifications

• Prior experience in multi-family residential property management is required.
• Experience with Yardi Voyager 7s in a helpdesk environment is crucial.
• Strong communication skills, both verbal and written, are essential.
• Ability to work in a fast-paced environment, with the ability to multi-task and meet deadlines.
• Strong communication skills, both verbal and written, are essential.

Responsibilities

• Provide training to property management teams on software.
• Assist in setting up new properties in Yardi.
• Respond to help desk tickets with excellent customer support.
• Provide internal support to departments, including accounts payable, accounts receivable, marketing, asset management and property accounting.
• Research, procure and initiate associated license needed for software systems to include Bluemoon, NAA, Local Apartment Association.
• Implementations and integration of 3rd party software.
• Use training and documentation as appropriate to include testing software, data and report editing.

Skills

Experience in multi-family residential property management

Yardi Voyager 7s knowledge

CRM and Rent Cafe experience

Strong communication skills

Analytical and troubleshooting skills

Tools

Yardi

Excel

Word

CSV

Job description

Employee Relations Manager at PRIDEROCK SERVICES SUPPORT, LLC

Job Overview

Priderock Capital Management, LLC, is seeking a Help Desk Software Support Lead associate. This position will support multifamily residential and student housing properties across the US and is ideal for someone with prior property management/leasing experience.

Responsibilities

• Provide training and assistance to on-site property management teams in Yardi, and other 3rd party software solutions.
• Set up new properties in Yardi and assist in training new staff in software functions.
• Provide excellent customer support to property management teams in responding to help desk tickets.
• Provide internal support to departments, including accounts payable, accounts receivable, marketing, asset management and property accounting.
• Research, procure and initiate associated license needed for software systems to include:
• Bluemoon
• NAA
• Local Apartment Association
• Utility conversions of RealPage and Conservative
• Implementations and integration of 3rd party software
• Use training and documentation as appropriate to include testing software, data and report editing.
• Proficient in Excel, Word, CSV, and database relationships.
• Other related duties and assignments as required.

Qualifications

• Prior Multi-Family Residential Property Management experience required.
• Prior experience with Yardi Voyager 7s in a Helpdesk environment required.
• Prior experience with CRM and Rent Cafe.
• Ability to work in a fast-paced environment, with the ability to multi-task and meet deadlines.
• Strong ability to work under pressure and independently.
• Must be team-oriented and problem solver with strong work ethic.
• Strong communication skills, both verbal and written, are essential.
• Strong attention to detail and analytical skills a must.
• The ability to review work for quality and completeness will be a key to success.
• Ability to collaborate with internal and external teams.
• Analytical and troubleshooting skills.
• Meet deadlines and prioritize work requirements.
• Meet deadlines and prioritize work requirements.

Background Information

Seniority level: Not Applicable

Employment type: Full-time

Job function: Information Technology

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Benefits

• Medical insurance
• Vision insurance
• 401(k)
• Disability insurance