Systems Support Engineer (MSP)

Bowman Williams; Buffalo (NY); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

401(k)

HSA / FSA options

Paid Time Off

Life Insurance

Short- and Long-Term Disability

Employee assistance and additional Vol

Job summary

Bowman Williams, a growing Managed Services provider in Buffalo, NY, seeks a Systems Support Engineer to join our team. This role blends remote work with essential onsite deployments to support client infrastructure.

You'll gain hands-on experience with Windows Server, virtualization, Fortinet networking, backups, and monitoring across multiple client environments, progressing toward a Systems Engineer position.

Qualifications

• 1-3+ years of hands-on IT experience in an MSP, NOC, infrastructure, systems, or technical support environment.
• MSP or multi-client experience is strongly preferred.
• Working knowledge of Windows Server and Active Directory.
• Experience with or exposure to VMware and/or Hyper-V.
• Understanding of DNS, DHCP, TCP/IP, VLANs, switching, and basic routing.
• Hands-on Fortinet experience - configuration and troubleshooting.
• Comfortable troubleshooting server and network infrastructure.
• Experience working with physical server/network hardware, cabling, and deployments.
• Strong documentation and ticket-management habits.
• Comfortable communicating directly with clients.
• Ability to recognize when an issue requires escalation while continuing to learn from senior engineers.

Responsibilities

• Monitor and respond to server, network, backup, and infrastructure alerts across multiple client environments.
• Troubleshoot and remediate Windows Server, network, storage, and hybrid infrastructure issues.
• Support and configure Fortinet firewalls and networking equipment.
• Work with Active Directory, DNS, DHCP, TCP/IP, VLANs, switching, and basic routing.
• Support VMware vSphere and Hyper-V environments.
• Perform server, hypervisor, firewall, and network hardware patching/firmware updates.
• Monitor backup and replication jobs and remediate routine failures.
• Build, configure, stage, and deploy servers and infrastructure hardware.
• Assist with infrastructure upgrades, deployments, and client projects.
• Troubleshoot infrastructure issues remotely and elevate more complex engineering issues when appropriate.
• Maintain technical documentation, asset records, and infrastructure configurations.
• Work alongside senior Infrastructure and Engineering resources to continue expanding your technical skill set.
• Participate in a scheduled after-hours on-call rotation.

Skills

Windows Server

Active Directory

VMware/Hyper-V

Fortinet

Networking basics

Documentation

Customer communication

Tools

VMware vSphere

Hyper-V

Fortinet devices

Job description

Location: Buffalo, NY 2 days onsite / 3 days remote

Position: Full-Time / Direct Hire

We are seeking an Systems Support Engineer to join a growing Managed Services team supporting businesses throughout the Greater Buffalo area.

This is an opportunity for someone currently working in Tier 1/Tier 2 support, a NOC, or a junior systems role who wants to move deeper into infrastructure engineering. Rather than spending the majority of your day handling traditional end-user tickets, you'll gain hands-on experience supporting Windows Servers, virtualization, Fortinet networking, backups, infrastructure monitoring, and physical infrastructure across multiple client environments.

The long-term goal is to develop this person into a stronger Systems / Infrastructure Engineer, with increased ownership of server, networking, virtualization, and project-based work as they grow technically.

What You'll Be Doing

• Monitor and respond to server, network, backup, and infrastructure alerts across multiple client environments.
• Troubleshoot and remediate Windows Server, network, storage, and hybrid infrastructure issues.
• Support and configure Fortinet firewalls and networking equipment.
• Work with Active Directory, DNS, DHCP, TCP/IP, VLANs, switching, and basic routing.
• Support VMware vSphere and Hyper-V environments.
• Perform server, hypervisor, firewall, and network hardware patching/firmware updates.
• Monitor backup and replication jobs and remediate routine failures.
• Build, configure, stage, and deploy servers and infrastructure hardware.
• Assist with infrastructure upgrades, deployments, and client projects.
• Troubleshoot infrastructure issues remotely and elevate more complex engineering issues when appropriate.
• Maintain technical documentation, asset records, and infrastructure configurations.
• Work alongside senior Infrastructure and Engineering resources to continue expanding your technical skill set.
• Participate in a scheduled after-hours on-call rotation.

What We're Looking For

• 1-3+ years of hands-on IT experience in an MSP, NOC, infrastructure, systems, or technical support environment.
• MSP or multi-client experience is strongly preferred.
• Working knowledge of Windows Server and Active Directory.
• Experience with or exposure to VMware and/or Hyper-V.
• Understanding of DNS, DHCP, TCP/IP, VLANs, switching, and basic routing.
• Hands-on Fortinet experience - configuration and troubleshooting.
• Comfortable troubleshooting server and network infrastructure.
• Experience working with physical server/network hardware, cabling, and deployments.
• Strong documentation and ticket-management habits.
• Comfortable communicating directly with clients.
• Ability to recognize when an issue requires escalation while continuing to learn from senior engineers.
• Valid driver's license and reliable transportation.

Certifications

CompTIA A+, Network+, Cisco, Fortinet, or similar certifications are a plus. Candidates with equivalent hands-on experience will also be considered.

Location / Work Setup

• Greater Buffalo, NY - Local Work From Home
• This is not a traditional field technician position.
• Approximately 75% remote / work from home
• Approximately 25% onsite with local Buffalo-area clients
• Onsite work is focused on infrastructure deployments, troubleshooting, upgrades, and projects
• Local travel throughout the Greater Buffalo area

Compensation

• $60K-$75K
• 401(k)
• HSA / FSA options
• Paid Time Off
• Life Insurance
• Short- and Long-Term Disability options
• Employee assistance and additional voluntary benefits
• Stable, privately funded organization
• Long-tenured leadership and employees
• Strong internal growth opportunities

Why This Role?

This role makes sense for someone who has built a foundation in IT support but doesn't want to stay on the traditional help desk track.

You'll have the opportunity to build deeper experience across Windows Server, virtualization, Fortinet, networking, backups, infrastructure monitoring, and client projects, while working alongside more senior technical resources.

The goal isn't to keep you at this level - it's to give you the infrastructure experience needed to continue progressing toward a Systems Engineer / Infrastructure Engineer position.