Level 2 Systems Engineer (MSP)

Bowman Williams; Town of Smithtown (NY); Hybrid; USD 90,000 - 115,000; Full time

Benefits offered by this job

Full benefits

Job summary

Bowman Williams is seeking a Systems Engineer for a single high-profile client, blending ownership with exposure to Microsoft cloud, networking, endpoint management, and infrastructure.

This full-time, direct-hire role centers on one dedicated client, enabling deep familiarity with their environment and SLA-driven operations while you grow alongside senior engineers.

Qualifications

• Experience in MSP or client-facing IT support.
• Hands-on Microsoft 365 and Azure experience.
• Strong networking fundamentals (DNS, DHCP, VPN).
• Ability to prioritize and manage workload independently.
• Experience supporting executives in a high-touch environment.

Responsibilities

• Serve as dedicated technical resource for one high-profile client.
• Handle escalations across Microsoft, networking, endpoint, and infra.
• Administer Microsoft 365, Azure, and Entra ID.
• Configure Azure Conditional Access policies and Enterprise Apps.
• Manage Microsoft Intune, MDM, and Cloud PC environments.
• Maintain documentation, SOPs, and tickets.
• Communicate with client stakeholders regarding issues and follow-up.

Skills

Microsoft 365

Azure

Networking fundamentals

Windows/macOS support

Client-facing skills

Education

AZ-104

AZ-305

CCNA

Microsoft Certifications

Tools

Microsoft 365

Azure

Entra ID

Conditional Access

Enterprise Apps

Intune

MDM

Microsoft Cloud PC

Windows Server

Windows 10/11

macOS

Cisco Meraki

DNS

DHCP

VPN

Networking

Job description

Location: Smithtown, NY 2 days onsite / 3 days remote

Salary: $90,000 - $115,000 + Full Benefits

Position: Full-Time / Direct Hire

We are working with a well-established Managed Service Provider that has been delivering high-touch IT and cybersecurity services for more than 20 years. The company supports high-profile clients across financial services and other technology-intensive industries where reliability, security, and responsiveness are critical.

This is a strong opportunity for an engineer who wants more ownership and client exposure while continuing to grow across Microsoft cloud, networking, endpoint management, and infrastructure. Unlike a traditional MSP support role, this position is structured around one dedicated high-profile client, allowing you to become deeply familiar with their environment rather than constantly jumping between unrelated clients.

Primary Function

Systems Engineering + Tier 2/3 Escalations + Dedicated Client Support

The Systems Engineer will serve as a primary technical resource for the client, handling escalations, infrastructure improvements, deployments, migrations, and day-to-day technical ownership. You'll work alongside senior engineers while managing your own workload and communicating directly with client stakeholders.

Day-to-Day

• Serve as a dedicated technical resource for one high-profile client
• Handle Tier 2/3 escalations across Microsoft, networking, endpoint, and infrastructure environments
• Administer Microsoft 365, Azure, and Entra ID
• Configure and troubleshoot Azure Conditional Access policies and Enterprise Applications
• Manage Microsoft Intune, MDM, and Microsoft Cloud PC environments
• Support Windows Server 2016+
• Troubleshoot DNS, DHCP, VPN, and general network connectivity
• Support Cisco Meraki environments through the Meraki Dashboard
• Deploy and configure laptops, desktops, and mobile devices
• Manage user onboarding and offboarding
• Support Windows 10/11 and macOS environments
• Assist with infrastructure upgrades, migrations, and deployments
• Maintain technical documentation, SOPs, tickets, and time entries
• Communicate directly with client stakeholders regarding technical issues and follow-up
• Escalate issues appropriately to maintain SLA requirements

Technical Environment

• Microsoft 365
• Azure
• Entra ID
• Conditional Access
• Enterprise Apps
• Intune
• MDM
• Microsoft Cloud PC
• Windows Server
• Windows 10/11
• macOS
• Cisco Meraki
• DNS
• DHCP
• VPN
• Networking

What They're Looking For

• Previous MSP or client-facing IT support experience
• Hands-on Microsoft 365 and Azure experience
• Strong networking fundamentals, including DNS, DHCP, and VPN
• Comfortable supporting both Windows and macOS
• Ability to independently prioritize and manage workload
• Comfortable supporting executives and users in a high-touch, white-glove environment

Preferred Certifications

• AZ-104
• AZ-305
• CCNA
• Microsoft Certifications

Medical, dental, and vision coverage, PTO, 401(k) with company match, certification and professional development opportunities, and a clear path to work alongside senior engineers and continue advancing internally.