Systems Engineer

New York Technology Partners; City of Rochester (NY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

New York Technology Partners in Rochester, NY seeks a Systems Engineer to balance hands-on engineering with customer support and project execution in a full-time hybrid role.

You will configure firewalls, deploy servers, support cloud migrations, manage Entra ID, Intune, Microsoft 365, and Azure migrations, and work directly with clients to resolve issues and drive security upgrades.

Qualifications

• 3+ years of systems engineering experience, preferably in MSP or IT services.
• Strong knowledge of Windows Server, Entra ID, Intune, and Microsoft 365.
• Hands-on networking with firewalls, VLANs, VPNs, plus virtualization and cloud platforms.

Responsibilities

• Configure and maintain firewalls, switches, and wireless access points, including Fortinet and SonicWALL.
• Deploy and manage on-premises and cloud servers, including Windows Server, Hyper‑V, and VMware.
• Implement and troubleshoot backup and disaster recovery solutions such as Acronis and Veeam.
• Administer Entra ID (Azure AD), including identity management, conditional access, and SSO.
• Manage endpoints through Microsoft Intune, including policies, application deployment, and Autopilot.
• Support Microsoft 365 workloads, including Exchange Online, SharePoint, and Teams.
• Assist with cloud migrations, primarily Azure, and hybrid environment deployments.
• Optimize virtualized environments using VMware and Hyper‑V to support performance and scalability.
• Provide escalated technical support to clients, resolving issues ranging from network outages to user access problems.
• Maintain detailed documentation for systems, processes, and client environments.
• Recommend and implement improvements designed to enhance system reliability and security.

Skills

Systems engineering

MS tech stack

Networking

RMM/PSA knowledge

Education

Bachelor’s degree in CS/IT or related

Tools

RMM tools

PSA platforms

Job description

This is a full-time hybrid role for a Systems Engineer based in Rochester, NY. You will serve as a versatile technical resource, balancing hands-on engineering work with customer support and project execution. Responsibilities will range from configuring firewalls and deploying servers to troubleshooting end-user issues and supporting cloud migrations.

This role is ideal for someone who thrives in a dynamic environment, enjoys solving diverse technical challenges, and is comfortable working directly with customers.

Key Responsibilities

Infrastructure Deployment & Management

• Configure and maintain firewalls, switches, and wireless access points, including Fortinet and SonicWALL.
• Deploy and manage on-premises and cloud servers, including Windows Server, Hyper‑V, and VMware.
• Implement and troubleshoot backup and disaster recovery solutions such as Acronis and Veeam.

Microsoft Modern Work Solutions

• Administer Entra ID (Azure AD), including identity management, conditional access, and SSO.
• Manage endpoints through Microsoft Intune, including policies, application deployment, and Autopilot.
• Support Microsoft 365 workloads, including Exchange Online, SharePoint, and Teams.

Cloud & Virtualization

• Assist with cloud migrations, primarily Azure, and hybrid environment deployments.
• Optimize virtualized environments using VMware and Hyper‑V to support performance and scalability.

Customer Support & Projects

• Provide escalated technical support to clients, resolving issues ranging from network outages to user access problems.
• Lead or contribute to projects including office relocations, hardware refreshes, and security upgrades.

Documentation & Best Practices

• Maintain detailed documentation for systems, processes, and client environments.
• Recommend and implement improvements designed to enhance system reliability and security.

Qualifications

Technical Skills

• 3+ years of experience in systems engineering, preferably in an MSP or IT services environment.
• Proficiency with the Microsoft technology stack, including Windows Server, Entra ID, Intune, and Microsoft 365.
• Hands‑on experience with networking, including firewalls, VLANs, and VPNs, as well as virtualization and cloud platforms.
• Familiarity with RMM tools and PSA platforms is a plus.

Soft Skills

• Strong problem‑solving skills and the ability to diagnose technical issues under pressure.
• Excellent communication skills for working with clients and team members.
• Self‑motivated with the ability to manage multiple priorities.

Education & Certifications

• Bachelor’s degree in Computer Science, IT, or a related field, or equivalent experience.
• Certifications such as AZ-104 and AZ-305 are highly desired.