Service Desk Engineer L2 (MSP)

Bowman Williams; New York (NY); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

100% covered healthcare premiums

Dental, Vision, Life, and Disability

Commuter and TransitChek reimbursement

Vacation, Personal, and Parental Leave

Learning and growth opportunities

Job summary

Bowman Williams in New York City is seeking a Service Desk Engineer L2 to support small and mid-sized business clients across NYC. This role is ideal for an MSP technician advancing from Tier 1 to Tier 2, handling Microsoft 365, Active Directory, Entra ID, MFA, Windows Server, networking, backups, and some light project work.

You will join a stable MSP with strong benefits, regular reviews, and a culture that values aptitude, personality, and long-term technical growth.

Qualifications

• 2+ years of MSP experience supporting multiple client environments

Responsibilities

• Provide Tier 1.5 and light Tier 2 support remotely and onsite for NYC based clients
• Troubleshoot Windows desktops, laptops, Microsoft 365, Outlook, business applications
• Support Active Directory, Entra ID, MFA, user migrations, permissions, file shares, Group Policy, and printer deployments
• Assist with Windows Server support, server applications, workstation deployments, and basic systems administration tasks
• Monitor RMM alerts, backup alerts, endpoint issues, and recurring client support needs
• Support Microsoft 365, SharePoint Online, Azure, Intune, and Azure Virtual Desktop environments as experience allows
• Troubleshoot basic firewall, VPN, VLAN, switching, wireless, and general network connectivity issues
• Assist with Datto, Veeam, VMware, Hyper V, and other backup or virtualization related support
• Contribute to light project work involving workstations, servers, network upgrades, deployments, and cloud migrations
• Maintain clear ticket notes, documentation, knowledge base articles, configuration notes, and improvement suggestions
• Work closely with dispatch, Level 1, Level 2, and senior engineers to keep tickets moving and clients updated

Skills

MSP experience

Tier 1/2 support

Windows troubleshooting

Client communication

Tools

Active Directory

Entra ID

Azure

MFA

SharePoint Online

Intune

Azure Virtual Desktop

RMM tools

Datto

Veeam

VMware

Hyper-V

Job description

We are a 25 person Cloud and Managed Services Provider hiring a Service Desk Engineer L2 to support small and mid sized business clients across New York City.

This is a strong fit for an MSP technician who is already handling advanced Tier 1 issues and starting to take on Tier 2 responsibilities across Microsoft 365, Active Directory, Entra ID, MFA, Windows Server, networking, backups, and light project work.

You will join a stable MSP with strong benefits, regular reviews, a reputation for doing IT the right way, and a team that values aptitude, personality, and long term technical growth.

What You Will Work On

• Provide Tier 1.5 and light Tier 2 support remotely and onsite for NYC based clients
• Troubleshoot Windows desktops, laptops, Microsoft 365, Outlook, business applications, printers, connectivity, and user access issues
• Support Active Directory, Entra ID, MFA, user migrations, permissions, file shares, Group Policy, and printer deployments
• Assist with Windows Server support, server applications, workstation deployments, and basic systems administration tasks
• Monitor RMM alerts, backup alerts, endpoint issues, and recurring client support needs
• Support Microsoft 365, SharePoint Online, Azure, Intune, and Azure Virtual Desktop environments as experience allows
• Troubleshoot basic firewall, VPN, VLAN, switching, wireless, and general network connectivity issues
• Assist with Datto, Veeam, VMware, Hyper V, and other backup or virtualization related support
• Contribute to light project work involving workstations, servers, network upgrades, deployments, and cloud migrations
• Maintain clear ticket notes, documentation, knowledge base articles, configuration notes, and improvement suggestions
• Work closely with dispatch, Level 1, Level 2, and senior engineers to keep tickets moving and clients updated

What We Are Looking For

• 2+ years of recent MSP experience supporting multiple client environments
• Strong Tier 1 support experience with hands on exposure to Tier 2 responsibilities
• Experience troubleshooting Windows desktops, Windows Server, Microsoft 365, and common business applications
• Experience with Active Directory, Entra ID, MFA, permissions, file shares, Group Policy, and user administration
• Familiarity with Azure, SharePoint Online, Intune, or Azure Virtual Desktop
• Basic networking knowledge across firewalls, switches, VPNs, VLANs, wireless, DNS, DHCP, and connectivity troubleshooting
• Exposure to Cisco, Meraki, Aruba, Dell, SonicWall, WatchGuard, or similar networking platforms
• Experience with RMM tools, backup monitoring, ticketing systems, documentation, and client communication
• Professional, personable, and comfortable supporting clients onsite throughout New York City

Experience That Helps

• Datto, Veeam, VMware, or Hyper V experience
• Huntress, Microsoft Defender, vulnerability management, spam filtering, or DNS protection exposure
• Experience with workstation rollouts, user migrations, server support, network upgrades, or cloud migrations
• Strong interest in growing into a full Tier 2 Engineer role

Compensation and Benefits

• $65,000 to $75,000 salary
• 100% covered healthcare premiums
• Dental, Vision, Life, and Disability Insurance
• Commuter and TransitChek reimbursement
• Vacation, Personal, and Parental Leave
• Strong learning environment with exposure to Tier 2 support, cloud, networking, security, and infrastructure projects