Systems Engineer (MSP)

Bowman Williams; New York (NY); Hybrid; USD 90,000 - 115,000; Full time

Benefits offered by this job

Full Benefits

Medical, dental, vision

401(k) with company match

Job summary

Bowman Williams partners with a well-established MSP delivering high-touch IT and cybersecurity services for 20+ years. We seek a Systems Engineer for a dedicated high-profile client in Manhattan with 2 days onsite and 3 days remote.

Salary range $90,000–$115,000 with full benefits. The role focuses on Microsoft cloud, networking, endpoint management, and infrastructure ownership, with opportunities for growth and direct client exposure.

Qualifications

• MSP or client-facing IT support experience required.
• Hands-on Microsoft 365 and Azure experience.
• Strong networking fundamentals (DNS, DHCP, VPN).
• Able to support both Windows and macOS environments.

Responsibilities

• Serve as dedicated technical resource for one client.
• Resolve Tier 2/3 escalations across MS 365, Azure, networking, endpoints.
• Administer M365/Azure/Entra ID and CA policies.
• Configure and troubleshoot security and access controls.
• Deploy and manage devices and apps, document work.

Skills

Microsoft 365

Azure

Networking fundamentals

DNS

DHCP

VPN

Windows support

macOS support

Customer-facing

Workload prioritization

Education

AZ-104

AZ-305

CCNA

Microsoft Certifications

Tools

Microsoft 365

Azure

Entra ID

Intune

MDM

Microsoft Cloud PC

Windows Server

DNS/DHCP/VPN tools

Job description

Location: Manhattan, NY 2 days onsite / 3 days remote

Salary: $90,000 - $115,000 + Full Benefits

Position: Full-Time / Direct Hire

We are working with a well-established Managed Service Provider that has been delivering high-touch IT and cybersecurity services for more than 20 years. The company supports high-profile clients across financial services and other technology-intensive industries where reliability, security, and responsiveness are critical.

This is a strong opportunity for an engineer who wants more ownership and client exposure while continuing to grow across Microsoft cloud, networking, endpoint management, and infrastructure. Unlike a traditional MSP support role, this position is structured around one dedicated high-profile client, allowing you to become deeply familiar with their environment rather than constantly jumping between unrelated clients.

Primary Function

Systems Engineering + Tier 2/3 Escalations + Dedicated Client Support

The Systems Engineer will serve as a primary technical resource for the client, handling escalations, infrastructure improvements, deployments, migrations, and day-to-day technical ownership. You'll work alongside senior engineers while managing your own workload and communicating directly with client stakeholders.

Day-to-Day

• Serve as a dedicated technical resource for one high-profile client
• Handle Tier 2/3 escalations across Microsoft, networking, endpoint, and infrastructure environments
• Administer Microsoft 365, Azure, and Entra ID
• Configure and troubleshoot Azure Conditional Access policies and Enterprise Applications
• Manage Microsoft Intune, MDM, and Microsoft Cloud PC environments
• Support Windows Server 2016+
• Troubleshoot DNS, DHCP, VPN, and general network connectivity
• Support Cisco Meraki environments through the Meraki Dashboard
• Deploy and configure laptops, desktops, and mobile devices
• Manage user onboarding and offboarding
• Support Windows 10/11 and macOS environments
• Assist with infrastructure upgrades, migrations, and deployments
• Maintain technical documentation, SOPs, tickets, and time entries
• Communicate directly with client stakeholders regarding technical issues and follow-up
• Escalate issues appropriately to maintain SLA requirements

Technical Environment

Microsoft 365 | Azure | Entra ID | Conditional Access | Enterprise Apps | Intune | MDM | Microsoft Cloud PC | Windows Server | Windows 10/11 | macOS | Cisco Meraki | DNS | DHCP | VPN | Networking

What They're Looking For

• Previous MSP or client-facing IT support experience
• Hands‑on Microsoft 365 and Azure experience
• Strong networking fundamentals, including DNS, DHCP, and VPN
• Comfortable supporting both Windows and macOS
• Ability to independently prioritize and manage workload
• Comfortable supporting executives and users in a high-touch, white‑glove environment

Preferred Certifications

AZ-104 | AZ-305 | CCNA | Microsoft Certifications

Medical, dental, and vision coverage, PTO, 401(k) with company match, certification and professional development opportunities, and a clear path to work alongside senior engineers and continue advancing internally.