Systems Support Engineer — 24/7 On-Call

Computer Futures; Houston (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

A top IT recruitment consultancy based in Houston is seeking a skilled individual for a technical support role. Candidates should have a BA/BS in Computer Science or related field, with a minimum of 3 years of experience in troubleshooting hardware and software. Responsibilities include providing technical support, participating in software testing, and ensuring customer satisfaction. The position involves collaboration with development teams and requires excellent communication skills. Competitive salary and comprehensive benefits are offered in a dynamic and supportive work environment.

Qualifications

• Minimum 3 years’ experience in a similar role troubleshooting and diagnosing problems.
• Ability to calmly manage crisis situations.
• Excellent communication skills, both verbal and written.

Responsibilities

• Provide technical support via telephone, email, or remote assistance tool.
• Troubleshoot complex issues with simulation/reproduction.
• Participate in software testing during the release cycle.

Skills

Troubleshooting and diagnosing problems

Communication skills

Analytical skills

Attention to detail

Ability to work in a team

Education

BA/BS Computer Science, Engineering, or equivalent

Tools

SQL Server Management Studio

.Net

Automation tools (Chef, Puppet)

Job description

A top IT recruitment consultancy based in Houston is seeking a skilled individual for a technical support role. Candidates should have a BA/BS in Computer Science or related field, with a minimum of 3 years of experience in troubleshooting hardware and software. Responsibilities include providing technical support, participating in software testing, and ensuring customer satisfaction. The position involves collaboration with development teams and requires excellent communication skills. Competitive salary and comprehensive benefits are offered in a dynamic and supportive work environment.