Systems Support Analyst I — 24/7 Incident Response

GamblingCareers.com; Tulsa (OK); On-site; USD 39,000 - 72,000; Full time

Benefits offered by this job

Robust benefits package

Global career opportunities

Job summary

Aristocrat is seeking a Systems Support Analyst I to ensure 24/7 availability of Class II enterprise systems. You will create service tickets, monitor performance, and troubleshoot issues in a high-availability environment.

This frontline role requires coordinating with engineering and field teams, handling incidents, and maintaining regulatory compliance while delivering timely resolutions in a fast-paced setting.

Qualifications

• Associate degree in information technology or 2+ years of validated experience in comparable areas, or equivalent experience.
• Ability to obtain a gaming license in all jurisdictions where Class II products operate.
• Certifications such as CompTIA A+ or Network+ are a plus.
• Familiarity with Hypervisors/Virtual Machines, Replication, SQL, Postgres, Kubernetes and data backup and recovery processes.
• Experience with system monitoring tools and troubleshooting techniques in a fast-paced environment.
• Strong written and verbal communication skills, able to collaborate across teams.
• Ability to read, write, speak English and communicate technical information clearly.
• Willingness to travel 0-25%.

Responsibilities

• Monitor and support enterprise systems, networks, and applications to maintain availability and performance.
• Respond to incidents via phone, email, monitoring tools, and ticketing systems, prioritizing timely resolution.
• Create, update, and manage service tickets with proper documentation.
• Remotely troubleshoot and resolve issues involving servers and network infrastructure.
• Coordinate incident response activities including communications and escalation.
• Monitor system alerts and analyze trends to prevent disruptions.
• Collaborate with engineering, field technicians, and teams to improve reliability.
• Support scheduled jobs, configurations, upgrades, and implementations with documentation.
• Maintain clear communication during service events and outages.
• Adhere to remote access, security, and compliance requirements including Tribal Gaming.
• Develop documentation and knowledge base for operational efficiency.

Skills

Incident response

Ticketing

Remote troubleshooting

Regulatory compliance

Communication skills

English language

Education

Associate degree in information technology or 2+ years of validated experience

Tools

Hypervisors/Virtual Machines

SQL

Postgres

Kubernetes

Data backup and recovery

Monitoring tools

Job description

Aristocrat is seeking a Systems Support Analyst I to ensure 24/7 availability of Class II enterprise systems. You will create service tickets, monitor performance, and troubleshoot issues in a high-availability environment.

This frontline role requires coordinating with engineering and field teams, handling incidents, and maintaining regulatory compliance while delivering timely resolutions in a fast-paced setting.